What does the premium support package include?

The premium support package includes the following: 

   â€¢ Technical support via conference tools (Webex, Google meet, etc.), email, and phone

   â€¢ Regular software updates

   â€¢ Free previews of new versions of the application

   â€¢ Assistance with the installation of application upgrades

   â€¢ Up-to-date manuals and best practices for users and administrators

   â€¢ Training materials and instructional videos

   â€¢ Dedicated phone line

   â€¢ Immediate response during the client’s working hours (8 hours shift, business days)

   â€¢ Dedicated customer success manager

   â€¢ Training workshops