What does the premium support package include?

The premium support package includes the following: 

   • Technical support via conference tools (Webex, Google meet, etc.), email, and phone

   • Regular software updates

   • Free previews of new versions of the application

   • Assistance with the installation of application upgrades

   • Up-to-date manuals and best practices for users and administrators

   • Training materials and instructional videos

   • Dedicated phone line

   • Immediate response during the client’s working hours (8 hours shift, business days)

   • Dedicated customer success manager

   • Training workshops