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Frequently asked questions

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General

1. What is the difference between YouTestMe GetCertified and YouTestMe Classroom2020?

YouTestMe Classroom2020 is a Learning Management System (LMS) and Knowledge Testing System (KTS) exclusively designed for colleges and universities. It helps you to effortlessly organize and automate the learning and knowledge assessment processes at your school. By using Study Programs, you can easily organize and view an entire academic year at once. YouTestMe Classroom2020 modules include

  • Academic calendars and semesters
  • Programs
  • Courses
  • Lessons
  • Student groups

On the other hand, YouTestMe GetCertified is an exam software for knowledge evaluation and certification and it is more useful for institutions such as schools, companies, and government bodies. Some of the main YouTestMe GetCertified features are

  • Training courses
  • Creation of professional and engaging surveys and profiles
  • Certificate designer
  • Automated issuing of certificates
  • Reporting system
  • Paper-based testing

2. Is it possible to arrange a live demo presentation?

Yes, it is. Upon request, we provide a live demo presentation of our products using Cisco WebEx as our official demonstration and presentation tool.

3. Can I receive a fully functional demo?

We provide a fully functional cloud-based demo, available for 14 days.

4. Do you perform application customization?

Yes, we do. YouTestMe products are flexible and suitable for a wide range of customizations performed in a relatively short time.

5. What kind of proctoring is available?

YouTestMe GetCertified application itself has a number of built-in cheating prevention functionalities:

  1. Protected internal network – a predefined range of IP addresses from which students are allowed to take the test (e.g., only the computers within a single room).
  2. Question and answer randomization. Each test is unique, featuring a different order of questions and answers for every test-taker.
  3. A test generator – unique tests with a different set of questions for each student (although the questions in each set will vary, the difficulty level of each set will be the same).
  4. An answer generator. Even when a question is repeated across several tests, each test-taker will be offered an individual set of options to choose from.

In addition, our system provides integration with remote proctoring software. This proctoring solution enables remote automated proctoring without having to hire live proctors. Also, the system can monitor the following changes:

  1. Human face recognition.
  2. Opening of restricted pages in the browser.
  3. Failing to have the browser window open in the maximized state.
  4. Changing the focus to a different window.
  5. Showing an additional display.
  6. The absence of a human face in front of the camera.
  7. Multiple or unauthorized faces in front of the camera.
  8. Suspicious on-screen activity.

6. What types of integration are supported?

YouTestMe applications can be integrated with a wide range of platforms and services using various protocols, such as Active Directory, FTP, REST API, Single Sign-On, etc.

7. Is your solution accessible to speakers of languages other than English?

YouTestMe GetCertified is available in all major world languages. If you are a potential client and your language is not supported by the application, contact us and we will add it within 30 days upon your confirmation of purchase.

8. Does your system exclude the possibility of using paper-based exams? If not, can it be used for scoring paper-based exams too?

YouTestMe GetCertified allows for the use of traditional paper-based exams. Once the test is created in the system, it can be exported as a PDF file.
Examiners can export the key as well. The exported test key has the form of an exported test with the correct answers labeled. This helps examiners to conduct paper-based assessment.

YouTestMe GetCertified

1. Is it possible to indicate a question’s difficulty?

Yes, it is. Every question in YouTestMe GetCertified can be accompanied by the following indicators:

  • The difficulty indicator. You can mark the difficulty of each question separately (Easy, Medium, or Hard).
  • Points. The number of points awarded for each correct answer. You can decide how much a question is worth according to its difficulty level.
  • Penalty Points. The number of points deducted for each incorrect answer. To avoid possible penalty points, test-takers can mark the “I don’t know” checkbox and proceed to the next question.

2. Who are “concurrent users”?

Concurrent users are multiple users active at the same time (the administrator, instructor, a student, etc.).

3. Are there any limits to the amount of data created or the number of concurrent users?

There are no limits regarding data or the number of registered users. You can create an unlimited number of:

  • Users
  • Questions
  • Tests
  • Surveys
  • Training courses (programs)
  • References for training courses
  • Certificates
  • Test templates

4. Can I set the time available for completing the whole test/individual question?

Yes, you can. In YouTestMe GetCertified, you can set a time limit for a question, the whole test, or both.

5. Can candidates receive their results as soon as they complete the test?

Yes, they can. It is possible to send the results to candidates immediately after test completion. Alternatively, the results can be provided later, upon the instructor’s approval.

6. Can I shuffle the possible answers to each question?

Yes, you can. As a matter of fact, both the questions and the options can be displayed in a random order.

7. Is it possible to indicate the validity of a certain certificate?

A certificate can have a configurable validity period (e.g., three months, six months, one year, and so on). If necessary, users and training course managers can receive a certificate expiration reminder.

8. Do you support the automated calculation of Pass/Fail based on a predetermined minimum for each group or student?

The minimum passing score can only be set on the test as a whole. The test passing requirements and conditions can be adjusted to your needs.

9. Can a single test contain various question types?

Yes, it can. YoutTestMe GetCertified offers 8 question formats:

  • Single choice
  • Multiple choices
  • Matching
  • Ordering
  • True or false
  • Fill in the blanks
  • Essay
  • Open question

10. Does YouTestMe GetCertified provide item analysis?

Yes, it does. YouTestMe GetCertified analyzes and reports on the following parameters:

  • Success ratio. This item analysis report tracks how the test-takers performed when answering each test question. Test managers can use it as a good indicator of a question’s difficulty
  • Separate area-based scores (based on a question bank/pool). These allow users to see how a test-taker has performed in a specific knowledge area given in the test.
  • Item reliability. This parameter distinguishes between reliable and unreliable questions by using the Pearson correlation coefficient to assess how a test-taker’s score per question relates to the total score.

11. Can you explain the test creation workflow?

Here is the step-by-step description of the test creation process:

  1. Organize users in groups according to their level of knowledge.
  2. Organize questions in question pools corresponding to the difficulty levels.
  3. Launch the test-creation process (If you want to use a test template, load it from MS Excel directly and skip the next steps.)
  4. Specify the layout of the test.
  5. Select the test creation mode – Manual (add questions one by one) or Automated (use the Test Generator to specify the parameters for each question pool/bank).
  6. Attach a certificate (optional)
  7. Compose an introductory message (optional).
  8. Define the test validity period (optional).
  9. Select one or more ways to assign the test:
    a. Send the test to each candidate directly. Each candidate is notified
    b. Distribute the test to a group. Each candidate is notified/Candidates receive a group notification. – this is unclear from the formulation
    c. Pin the test to the home screen of every current or future application user.
    d. Send the test to non-registered users by e-mail or share it by a public HTML link.
  10. Define the test availability period.
  11. Create, analyze, and print reports.

A similar procedure is used for creating surveys and training courses.

12. Can I sell courses via the YouTestMe GetCertified app?

Yes, you can. YouTestMe GetCertified has an on-demand e-commerce module powered by Stripe. It is a part of our ENTERPRISE EDITION product. YouTestMe GetCertified is a complete solution for creating, selling, and delivering online knowledge tests, surveys, and training courses. Our software has a user-friendly interface, our software has a user-friendly interface that allows your customers to browse, preview, and purchase content easily. YouTestMe GetCertified supports payments by debit and credit card.

System Administration

1. How is the product delivered?

The total size of YouTestMe GetCertified is around 20GB.
YouTestMe GetCertified can be delivered:

  1. Via Via a password-protected download link.
  2. On a USB flash drive.

2. Is it possible to run the platform on the local network server of the company?

Yes, it is. Our software is distributed as a Virtual Appliance that can be installed on the company’s premises or cloud server, thus giving the client full control over the applications and data.

3. Are the tablet and mobile apps compatible with both iOS and Android?

Yes, they are. YouTestMe GetCertified is optimized to work with any browser on both mobile and tablet devices. It contains an API that can be used to build either the Android or the iOS app.

4. Do you provide user training?

Yes, we do. We provide provide several types of user training: via personal administrators, telephone/Skype sessions, or presentations. All these services services are paid separately. It is important to mention that every client receives a starter pack containing relevant documentation and video tutorials.

5. Is it possible to install the product in a Windows environment, such as Windows Server 2016, IIS, or Apache?

Yes, it is. YouTestMe GetCertified is delivered in a plug-and-play preconfigured Virtual Appliance which needs to be deployed to hypervisor software.requires to be deployed into a hypervisor software. The host server can run any operating system as long as it has a suitable hypervisor installed(e.g., Oracle VirtualBox, VMware Player, VMware ESXi).

6. Can YouTestMe products exchange data with other systems?

Yes, they can. YouTestMe offers the following options for data exchange:

  1. Data export; in 2 and 3 too in CSV and Excel format (provided by default)
  2. Export of data as Oracle export or data pump files (provided by default)
  3. Export of data in a custom format (upon request)
  4. A custom API (upon request)
  5. We offer Asistance and custom development for data import into one or multiple target platforms

7. How is the software application delivered to government bodies? (Installation behind a firewall)?

YouTestMe Application is distributed as a preconfigured Virtual Appliance which can be easily deployed on cloud or on-premise. If hosted on-premise, the server can be behind a firewall. An Internet connection is not necessary as the server is fully functional within the institution’s intranet. This type of deployment has proven to be the best solution for government bodies that demand full system control and have strict requirements regarding data security and privacy. Other advantages of this type of deployment are

  1. Easy installation and configuration – the entire system can be deployed within minutes.
  2. Easy backup and restoration of the entire system.
  3. Easy migration to other servers or other physical locations.
  4. The possibility of system duplication and multiple-instance deployment.

8. What is the average delivery time?

The expected delivery time frame depends on the payment method:

  1. Wire transfer/PayPal/credit card – up to 5 business days upon the payment.
  2. Check – up to 20 business days upon the payment.

9. Does YouTestMe GetCertified support single sign-on (Active Directory integration)?

GetCertified supports Microsoft Active Directory integration. This includes

  1. Users synchronization
    YouTestMe GetCertified user profiles are synchronized with the corresponding Active Directory user accounts. After the Active Directory configuration setup, YouTestMe GetCertified retrieves user accounts with all the necessary attributes and stores them in the YouTestMe GetCertified user profiles. Since users are retrieved using pagination search, an unlimited number of user accounts can be synchronized, so there is no limitation to the number of user accounts that can be synchronized. YouTestMe GetCertified supports both manual and automated periodical synchronization of user profiles.
  2. LDAP authentication:
    An LDAP bind request is used to validate user credentials. When users enter their credentials upon login, these are sent via LDAP protocol to the Active Directory for validation. The benefit of this practice is that users log in to GetCertified with their Active Directory credentials upon login, the credentials are sent via LDAP protocol to the Active Directory for validation. The benefit is that the user uses his/her Active Directory credentials to log in to GetCertified.
Pricing

1. I would like to purchase on-premise YouTestMe GetCertified Standard Edition. What’s is the next step?

As soon as your payment has been confirmed, we will promptly provide all the necessary information and begin the shipping process.

2. Can I change my pricing plan?

Yes, if your business starts to change, you can upgrade, downgrade, or cancel your pricing plan anytime. If you have decided to change monthly to yearly plan you can also do it anytime.

3. What are the payment options?

You can see more details in the Payment Options.

4. What if I exceed the number of active users per month?

You will be charged an overage fee for every additional user over your limit (US$ 5 per user) unless you choose to upgrade. If you upgrade to a plan that allows for the number of users that have logged in before your bill is due, you will not be charged the overage fee. For every additional user over your limit, unless you choose to upgrade, you will be obliged to make the payment for overage users by paying the invoice in the following month.

5. Is there an annual fee for updates?

By purchasing our application, you get one year of free support and free upgrades during the free support period. Free support includes all client documentation, video tutorials, support over email with a response time of 24 business hours. After the first year, optionally, you can extend the support for US$1,340/yr and hosting US$2,520/yr and continue receiving the upgrades.

5. How many licenses are given for a single purchase?

With one purchase, you get one license. For more purchases, we offer special discounts.

7. Can you tell me more about your support and maintenance plan?

All new releases of the application with new features are included in the free support during the first year. With every new major release, we provide a free demo so you can try new features and decide if you want the upgrade your application.
After the first year, support is optional for on-premise deployments and includes everything mentioned above.
The on-premise edition of YouTestMe GetCertified is delivered in a pre-configured Virtual Appliance and requires minimal maintenance and support. All updates are delivered via a secured download link with easy to follow installation instructions.