How to set automatic expiring sessions reminder

 

This article explains how to set an automatic expiring session reminder to notify candidates of tests that availability will be finished soon.

Setting expiring test sessions reminder

To configure expiring test reminders, navigate to the System tab in the main menu, then choose Settings and customization. 

 

 

Select the Expiring tests reminder in the side menu under the System preferences tab.

When you enter the page, you can:
  1. Enable/disable expiring test reminders – If this option is disabled, the candidates will not receive additional reminders before the end of the sessions.
  2. Preview the Summary – displaying the current setup of expiring session reminders. It will dynamically change with configuration changes.
  3. Choose the frequency of checking session availabilities and sending reminders to candidates. 
  4. Define the date from which the session availabilities are checked (daily or hourly), and reminders are sent to the candidates according to the defined reminder times.
  5. Define the number of days/hours before the end of the session when the reminders are sent. For example, reminders will be sent to candidates one day before the test ends.
  6. Click the Confirm button to save the settings.
  7. Click the Cancel button to revert settings.

 

 

Candidates can be notified in two ways – via notification in the application and email.

Please check the examples below for a more detailed explanation of how this feature works.

Set reminders to notify candidates a certain number of hours before the testing session is finished

Desired scenario:

  • Notify candidates about the tests ending 1 and 7 hours before the session expires.
  • Start reminding candidates (if there are available testing sessions in a defined period) from June 27, 2022, at 20:00.

To achieve this scenario:

  1. Choose Each hour for the frequency of checking sessions and sending reminders.
  2. Set Jun-27-2022 20:00 in the Start notifying from field.
  3. Enter 1 and 7 in the Notify users about test ending in field.
  4. Save the configuration by clicking the Confirm button.

 

 

System checks:

  1. At 20:00 on June 27, the system will check if sessions are ending between 21:00 and 22:00. If there are, it will send a reminder to the assigned candidates.
  2. At 20:00 on June 27, the system will check if sessions are ending between 03:00 and 04:00; if there are, it will send a reminder to the assigned candidates.

Note that the system check will be performed each hour from the defined period.

Candidate’s perspective

Since a testing session will expire, the candidate will see the notification that the test will expire in an hour when logging in to the application.

 

 

The candidate will also be notified via email. A direct link to the test will be available as long as the testing session is available.

 

Set reminders to notify candidates a certain number of days before the test ends

Desired scenario:

– Notify candidates about the tests ending 1 and 7 days before the session expires.
– Start reminding candidates (if there are available testing sessions in a defined period) from June 13, 2022, at 13:52.

To achieve this scenario:

  1. Choose Once a day for the frequency of checking sessions and sending reminders.
  2. Set Jun-27-2022 10:00 in the Start notifying from field.
  3. Enter 1 and 7 in the Notify users about tests ending in field.
  4. Save the configuration by clicking the Confirm button.

 

     

    System checks:

    1. At 20:00 on June 27, the system will check if sessions are ending between 21:00 and 22:00. If there are, it will send a reminder to the assigned candidates.
    2. At 20:00 on June 27, the system will check if sessions are ending between 03:00 and 04:00; if there are, it will send a reminder to the assigned candidates.

     

    Note that the system check will be performed daily from the defined period.

    If any session expires in the checking period, an in-app notification and email will be sent and displayed as in the previous example.

    Editing default expiring sessions reminder notification

    To edit the content of notifications, navigate to System and select Settings and customization.

     

     

    Navigate to the Notifications tab, where you can see a list of notifications, including the Expiring assignment reminder notification.

     

     

    To edit the notification displayed in the application:

    1. Click Edit in the Application notifications column.
    2. Click Edit in the Email notifications column.

     

     

    For more useful instructional materials, please visit:

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