During the first year, we provide a free support which includes:
- Technical support via email with a response time of up to 24 hours
- Software updates (hot fixes and patches)
- Software upgrades (new versions of the software)
- Free previews of new application upgrades (so you can decide if you would like to upgrade)
- Assistance with the installation of application upgrades
- Up-to-date user manuals, upgrade manuals and best practices instructions for users and system administrators
After the first year of free support, it can be extended at a price of US$900/year.
Please note that in the “Per user” clud package, free support is included as long as you are subscribed to that package.
Advanced support includes the video chat and customizable grading systems. The premium level of support also includes the telephone call support and one or more personal administrators.
An extra service also includes the entering and management of data in the purchased product.
We provide several types of training – personal administrators, telephone/Skype sessions, or presentations. These services are paid separately. It is important to mention that every client gets the proper documentation and video tutorials for starters.
Please contact us for more information and pricing for extra services, advanced and premium support.