During the first year, we provide free support including:
- 24/7 email technical support
- Software updates (hot fixes and patches)
- Software upgrades (new versions of the software)
- Free previews of new application upgrades
- Assistance with installing application upgrades
- Up-to-date user manuals, upgrade manuals and best practice instructions for users and system administrators
After this free trial period, support can be extended for US$900/year.
Please note that in “Per user” cloud package, free support is included as long as you are subscribed to that package.
Advanced support includes video chats and customizable grading systems. The premium level of support also includes telephone call support and one or more personal administrators.
Each client will be provided with starter video tutorials and adequate documentation. If you feel that you need additional support, we can provide several types of training – personal administrators, telephone/Skype sessions or presentations. These services are charged separately.