Frequently Asked Questions
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Must test results have an expiration date that is linked with access to the certificate?
Test results can be of unlimited duration and do not have to be linked to the certificate access.
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Can the certificate be accessed at any time during its validity period?
Yes. A candidate can log into the application, access the certificate, and download it at any time.
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Is it possible to have access to all certificates in the system, even the expired ones?
Yes, all certificates in the system can be accessed at any time.
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Are users required to install the software?
No. The entire application is web-based. The only prerequisite for accessing the application is to have any of the standard web browsers on your computer.
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Can the free-trial be extended?
Yes. In case you need more time to explore the application, we will be happy to extend your trial for as long as necessary.
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Do you offer a trial of the application?
Yes. We can set up your free personal 14-day free trial of the application. A trial can subsequently be extended if you need more time to explore the application.
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Can GetCertified be integrated with external systems?
Our Development Team specializes in integrations and customization. GetCertified can be integrated with any external system our clients provide us the specification for.
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Can the data created during the free trial be transferred to a purchased version of GetCertified?
Yes. Everything you create during the free trial can be transferred to the official application version you decide to purchase.
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What support services do you offer?
We have Standard and Premium support packages. Moreover, we are always open to creating a custom support package that suits your requirements and budget. You may examine the support packages here.
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What happens if a wrong password is entered multiple times?
If you enter the incorrect password six times, your account will be locked. If you remember the password after these incorrect attempts once you enter it, a new window for creating a new password will automatically open. If you cannot remember the password, you can use the forgot password option.
Your account will automatically unlock as soon as you login into the application again. -
Does your system support different languages?
Yes, our system is available in English and French. The users can select the preferred language on the login page before they enter the application.
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Is it allowed to preview training course material?
Yes, it is allowed. As an Instructor, you can create a demo user with a student role by yourself and preview a training course material.
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How you keep the exam content secure?
We have multiple levels of security:
1. application-level – only users with adequate permission can view the exam content outside of the test-taking process
2. test level – only users assigned as test managers of a particular exam can access its content outside of the test-taking process
3. test-taking level – test-taking can be limited to a specific IP range, and a browser lockdown option can be enabled
4. randomization level – exams can have multiple versions, and randomization of questions and answers can be applied
5. encryption level – data is encrypted at transit and rest using industry-standard algorithms
6. system-level – the entire system has a rigorous lengthy list of security procedures to avoid any possibility of unauthorized access -
Do you have the ability to bookmark pages and come back later?
Every page has its URL and can be bookmarked.
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Do you have screen lockdown functionality?
Yes. It is an optional test setting, and it disables copying, cutting, pasting, and printing anything from the screen during the test-taking process.
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What kind or proctor service do you use (e.g., virtual, automated, live)?
YouTestMe offers four kinds of proctor service:
1. automated proctoring that does not require human proctors
2. monitoring panel for users that are assigned as proctors of a test
3. online proctoring provided as a service of the YouTestMe support team
4. live proctoring with our partners that specialize in exam delivery -
Is it possible to change the color of the application?
Yes, users can change the colors in the application. For more information, check the article How to change application theme and branding.
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Does GetCertified have any storage limit?
No, there are no limitations regarding the number of attachments, registered users, questions, tests, training courses.
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Which video formats are supported?
Currently, we support MP4, YouTube, and Vimeo videos as a user profile and Training course attachments.
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Is there a limit to the number of attachments users can add under “Profile information”?
There is no limit. You can add any number of attachments. The attachment type can be MP4, MP3, PDF, Google Docs, Archive(.zip), YouTube video, Vimeo video, link, or picture.
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Can one user be a member of two groups?
Yes, each user can be a member of one or more groups.
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How to access/request user credentials for entering the application?
If the self-registration option is enabled, a user will receive an email with credentials immediately upon registering. If this option is disabled, he will receive the email after his registration is approved.
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How to create an account?
Users can register by themselves, if the self-registration option is enabled, or to submit a registration request which must be approved by the administrator.
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How to fix a ”Roles not found” issue when importing users via Excel?
The issue may occur due to mistyped role codes. Download a new Excel template, and instead of entering the code manually, try copying it
from the field in the application where the role code is defined.
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Can a user edit a denied registration request and resubmit it?
Users can not edit denied applications, but they can resubmit a request by re-registering.
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How can users register in the system?
Users can register by themselves, if the self-registration option is enabled, or send a registration request for approval. For more information, visit how to self-register with or without the manager’s approval article.
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Can a user be a member of multiple user groups?
Yes. One user can be a member of an unlimited number of user groups within the system.
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What does the phrase ‘’concurrent user’’ mean?
Concurrent users represent all users (administrators, instructors, students, etc.) connected and active in the application simultaneously during the testing phase.
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Is it possible to group users?
Yes, users can be organized into groups. It is also possible to create multiple levels of sub-groups within groups.
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How many administrators can the application have?
The application supports an unlimited number of administrators.
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Which user roles can self-enroll into the application?
Self-enrollment registration is available only to Students.
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What does registration upon the administrator’s approval mean?
Registration upon approval allows administrators to control access to the application. The user who submitted the registration request is not able to enter the application, view any content, or make any actions until his request is approved.
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How many attachments can be added to the user account?
There is no limit to the number of attachments that can be added to the user account. The attachments can be audio, video, and PDF files, Google docs, Youtube videos, links, or images.
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Can the users simultaneously be uploaded into the system and corresponding user groups?
To add users to the desired user group when uploading them via Excel templates, you should specify the group’s ID in the template. Once the users are uploaded into the system, they will automatically become members of the defined group.
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Is it possible to automate the process of creating several thousand user accounts?
Yes. GetCertified can be synchronized with any external system or a single sign-on mechanism you use to allow efficient creation of user accounts. Also, the users can be simultaneously added using our predefined Excel templates.
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Is it possible to disable personal data collecting?
Yes. You can disable the Privacy module in system settings to exclude the fields for entering personal information.
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Do the filters work by keywords or by sequence?
There is an available search field on the “My assignments” page, and it can be used for filtering by keywords. You only need to type any keyword, and the system will show all the results(tests, surveys, or training courses) that contain that keyword in the name.
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Can students enroll themselves in an assignment?
Yes. You can enable the self-enrollment option for tests, surveys, and training courses, making them available to a group of users or all users in the system.
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Which is the software price for various levels of service?
Our team specializes in custom complete solutions, and the final price of the software depends on the client’s use case scenarios and requirements.
To determine the adequate edition of YouTestMe GetCertified for your organization, we would kindly ask you to answer the questions from our Pricing Questionnaire.
Once we have determined the adequate edition, we would be happy to provide you with the appropriate pricing options, schedule a call to go over our proposal or demonstrate the functionalities that interest you.
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What is your pricing model?
Purchasing the software license represents a one-time fee. Hosting and support are optional and are paid annually. Additional development required for customization and integrations is charged based on the scope of the project.
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Are videos available after the proctored test is finished?
The video recordings of the proctored test with highlighted times of suspicious behavior and an automatically generated report are available after a test-attempt.
You can watch this video to see how the process looks like.
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Who can monitor tests during testing sessions?
We have two options for online supervision. We offer both Automated and Live proctoring solutions. Automated proctoring is an artificial intelligence option that uses behavioral trackers, while Live proctoring is supervised by a real person in addition to automated behavioral trackers. Exams are live supervised by either your proctors or by our certified proctors.
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Does your service provide proctoring?
Yes, YouTestMe GetCertified supports automated proctoring by tracking the student’s web camera, microphone, and screen. Our solution identifies suspicious behaviors such as:
- Change of focus to a different window.
- Window browser that is not maximized.
- The absence of a human face in front of the camera.
- Multiple or unauthorized faces in front of the camera.
- Noise in the background.
- An additional display is attached.
- Abnormal activity on the screen.
All of the test attempts can be monitored in real-time or reviewed afterward. The software automatically determines the credibility of each attempt and exact times when the suspicious behaviors occurred.
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Is there an alternative to using the camera on the phone as an additional monitoring option?
Candidates can use a mobile phone or tablet as an additional webcam.
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What happens if the phone runs out of battery during the test?
If the phone shuts down, the mobile phone camera will be disconnected, but the web camera will remain connected. The most important thing is that the mobile camera is turned on at the beginning of the test to record the candidate’s environment and determine that he does not use another monitor or additional reference documentation.
If the mobile phone runs out of battery, the proctors will continue to monitor them via webcam and see all irregularities. However, we would recommend keeping the Phone on the charger during the exam to avoid this situation.
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What happens if the phone rings during the test?
It depends on the phone and its settings. On some phones, everything stays as it is even though the candidate answers the phone call. On some phones, the mobile camera is stopped, but the camera reappears as soon as the call is finished.
To prevent even a short break, we would recommend that candidates:
- Turn on “Airplane mode” on their phone, and after that
- Turn on the WIFI that is needed for a test connection.
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Scrolling does not work on iOS Safari
In iOS Safari, scrolling inside IFRAME elements may not work when “Async Frame Scrolling” is enabled in Safari. You should disable this option “Settings -> Safari -> Advanced -> Experimental Features -> Async Frame Scrolling”.
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The MediaRecorder error on iOS Safari
For the system to work correctly in iOS Safari, the MediaRecorder option must be enabled in the Settings → Safari → Advanced → Experimental Features → MediaRecorder.
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Proctoring does not start on iOS Safari
For proctoring to work correctly, you must disable the option “Settings -> Safari -> Privacy & Security ->Prevent Cross-Site Tracking.”
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I can not get my identification document to scan in the system
When uploading a document, the document needs to be visible, and therefore it is best to capture only the
the document, in close, without any background.Good example:
Bad example:
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The proctoring test page does not open
Cookies of third-party sites should not be blocked in the browser. In Chrome, this is done in the settings
“Settings” -> “Advanced” -> “Site settings” -> “Cookies”
Page loading can also be blocked by some browser extensions, such as VPN Proxy or ad blocker. It would
help if you try disabling all third-party extensions. In the Chrome browser, this can be done on the
“chrome://extensions/” page, which can be opened through “Menu -> Advanced Tools -> Extensions.
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Which question types does GetCertified support?
GetCertified support single-choice, multiple-choice, essay, ordering, fill in the blanks, matching, matrix, open-ended, and hot-spot questions.
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Is there a way to associate one image with multiple questions?
Yes, there is a way to do this. You can create a question group and add an image that will follow all the questions assigned to that group. For more detailed information, click here.
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Is it possible to modify question pools?
Question pools can always be modified to meet your current requirements.
You can create new pools and sub-pools, rename the existing ones, create new questions, or move and copy them between the pools.
Question pool managers define who can access and modify them.
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Which media formats can be added to a question?
Supported media formats that can be inserted into a question are Mp4, Mp3, JPG, JPEG (maximum size 4MB).
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Can questions contain images?
Yes. YouTestMe GetCertified supports adding images to questions and answers.
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Can all question types have the branching option?
No. The branching option is available for single-choice, multiple-choice, and true/false question types. The multiple-choice branching is available only if the scoring method “By combinations of answers” is selected.
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Can the questions be defined by difficulty?
Yes, you can define each question’s difficulty (easy, medium, hard) and specify a different number of points each difficulty category will carry.
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When can answer feedback be presented to candidates?
It is possible to provide the students with feedback after answering each question or completing the whole test. More information on configuring answer feedback for each question type can be found here.
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How can the question difficulty be determined?
You can mark each question you create with difficulty labels – easy, medium, or hard. Also, you can determine whether the question was difficult or not to the candidates by examining its success ratio – the system automatically generates this report for each question within the test.
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Can the questions within the test be randomized for all students?
Yes, the questions within a test can be randomized, as well as their answers.
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Can complex math questions be added to the tests?
Yes, complex mathematical questions can be added to the tests using Latex formulas supported within the system.
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Can a student attach a file as an answer to a question?
Yes. Essay questions support uploading an attachment as an answer. A grader can download the attachment, examine it, award the student an appropriate number of points, and leave an optional comment.
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Can answers have feedback?
Yes. You can predefine feedback for each answer that will be displayed to the students after answering each question or upon completing the whole test.
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Do you support configuring answer weights?
Yes. You can define the number of points that each answer carries. Points can be positive, negative, or zero.
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Is it possible to pull reports using profile Information?
Yes, you can pull demographic reports using the report builder. In the report builder, you can see all user data and decide which user attributes to include in the demographic report.
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Are score reports broken down by category available?
Yes. Score reports can be broken down using several criteria – Test sections, question pools, locations, testing sessions, and time frames.
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What kind of reports can GetCertified generate?
All of the events and activities that occur in the system are stored in the database. We use that data to generate reports. Every module has several reports associated with it (reports related to the test attempts, questions, answers, tests as a whole, and many more). Any report you need can be extracted from the database if it’s not already in the system.
We provide extensive reporting capabilities on all levels of the application. With our report, you can examine:
- the validity of test attempts (automated proctoring)
- the individual and collective results of your students
- question statistics
- standard and advanced test statistics
- many more reports not directly related to the testing module
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Is it possible to see from which IP address the test was done?
Yes, it is possible to create a report that displays all the IP addressed used to access the test.
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Is it possible to compare individual candidates’ scores within a group?
Yes, you can compare individual candidates’ scores and each student’s score to a group average score.
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Can reports contain user information, or only test statistics?
The report builder enables you to create reports based on user information too. Also, GetCertified offers a set of predefined reports that contain user statistics and information.
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Which item analysis and reporting options does GetCertified offer?
YouTestMe GetCertified has a wide range of standard reports that offer insights regarding users, tests, training, surveys, questions, and system performances measured by multiple dimensions. In case there is a need for more specific information, YouTestMe GetCertified offers a report builder feature that allows users to create custom reports that suit their needs. All tabular reports can be exported to Excel files and scheduled to be sent regularly over email or SFTP.
When it comes to Item analysis specifically, YouTestMe GetCertified provides reports such as:
- Success ratio – tracking the performance on each question within the test. With the question success ratio’s help, test managers can see which question was more or less challenging to test takers.
- Partial scores within a test (based on the question bank/pool) – users can see how the test taker has performed in different knowledge areas included in the test.
- Item reliability – differentiates between reliable and unreliable questions by comparing their scores with the overall test score using Pearson’s correlation coefficient.
The reports section can be expanded based on your specific requirements and needs.
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Can the system generate custom reports?
Using our report builder, you can specify the exact data you want to include in your reports.
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What are the system requirements for using the YouTestMe GetCertified?
The minimum system requirements for running the YouTestMe application are the same as the minimum system requirements for running Google Chrome.
Here you can find the minimum system requirements for running Google Chrome.
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Why appears a message “Not authorized to see content” immediately after login?
This message appears when you are always logging in with an admin account and then with a student account. The data is cached and therefore shows that the student cannot see that content. The mentioned situation won’t happen to the student as he will log in from his account only.
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How often does the system save the answers?
An answer is automatically saved in the database each time an answer is provided, selected, or modified.
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Does the solution require an always-on internet connection (wireless or wired)?
No. If hosted on your premises, you do not even need to have access to the internet. The system can entirely function within your internal network.
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How is the exam hosted?
You can use our hosting services (or a hosting provider of your choice) for cloud-based hosting, or you can use your servers and install the application on your premises, behind your firewall.
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Where is the data stored, and for how long?
The data is stored in a database, which is an essential part of the system. It is encrypted and can be viewed only through application. The data can be stored indefinitely but can also be erased per user’s request.
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Can the software be used as a LMS or is it just compatible with other learning management systems?
YouTestMe GetCertified is a web-based examination software for knowledge evaluation and certification. It can be used as a complete LMS since it contains modules for creating and taking training courses, surveys, and tests, providing you with full and automated learning and examination environment. Additionally, the software can easily be integrated with any LMS you might already use.
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What are the system specifications for synchronizing with external systems?
System specifications refer to details about the protocol of communication that the external system is using. Our system can adapt to any protocol of communication to successfully integrate with external systems.
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Are the notifications automatically sent via email?
Yes, the system automatically sends an email notification triggered by a user’s specific action. You can customize the email notification templates by following the notification configuration instructions.
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Are there any limits in terms of data creation and concurrent users?
There are no limits concerning data creation, as long as the host server provides the necessary hardware performance. The numerous possibilities will allow you to create an unlimited number of:
- Users
- Questions
- Tests
- Surveys
- Training courses
- Literature for training courses
- Certificates
- Test templates
YouTestMe GetCertified Standard Edition supports up to 50 concurrent users (i.e., 50 users doing the test simultaneously). While there will be no limitations imposed within the application, you might experience a degradation of performance with a higher number of concurrent users. With Oracle Database License, the usage is limited to 2 CPU`s. To host a more significant amount of concurrent users, we suggest upgrading to Enterprise Edition of GetCertified with Enterprise Oracle Database. This version of the application has no limits in terms of the maximum number of CPUs. Please note that if the Standard Edition of GetCertified is purchased, it is possible to upgrade it to Enterprise version at any time.
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Do you offer a completely managed cloud environment or is hardware managed by clients?
We offer both solutions. If the application is hosted on the cloud, the environment is managed and maintained by YouTestMe. In case you choose the virtual appliance and on-premise hosting, your team can fully manage the hardware.
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Are you compliant with the European Privacy Regulation?
Yes, TouTestMe is in full compliance with the European Privacy Regulation.
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How can the application be hosted?
The application can be hosted on our servers in Canada, on your premises, or on-cloud.
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Where is the access portal for both participant and administrator hosted?
GetCertified is a web-based Java application that can be accessed via URL, regardless of the hosting. It applies to both participants and administrators, as the system supports administration within the application as well.
Since our application is defined as a Linux-based Virtual Appliance, the system administrator can use different protocols to access the virtual machine: SSH, VNC, SFTP, etc.
If the application is hosted on one of the cloud platforms, such as Amazon or Microsoft Azure, administrators access the environment through the corresponding cloud provider web portal.
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Can the virtual machine have more than one administrator?
Yes, the virtual machine represents a Linux server, and thus supports having more than one administrator.
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How to self-host the application?
YouTestMe GetCertified is delivered in a plug-and-play pre-configured Virtual Appliance, and as such, requires to be deployed via a hypervisor software. The host server can run any operating system, as long as it has suitable hypervisor software installed on it (e.g., Oracle VirtualBox, VMware Player, VMware ESXi).
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How can I create a test in the application?
YouTestMe GetCertfied is a very flexible system, and it offers you multiple ways for test creation:
- You can prepare a test offline in the Excel file and upload it to the system.
- You can prepare a set of questions offline in the Excel file, upload it in the system, and then create a test manually online or using the test generator.
- Here is the video that shows manual test creation, and here is the video that explains what a test generator is.
- You can create a test and questions directly in the application. The process is pretty simple, and our Test Creation Wizard will walk you through it.
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Which security mechanisms and cheating prevention tools your application offers?
Our software is specialized in delivering high-stakes exams securely to your candidates’ homes or offices.
To meet every budget, we offer professional AI proctoring solutions and cost-effective alternatives that use conference tools for online proctoring.
Moreover, YouTestMe GetCertified features various cheating prevention mechanisms such as question and answer randomization, lockdown browser, test generator, etc.
You can learn more about those possibilities on our web page, take a look at our January Newsletter that contains all proctoring options summarized, or watch proctoring videos.
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Does the application offer the ability to retake the test for candidates?
Yes, you can define the dynamics of test retaking, set the number of allowed test retaking attempts, and the time that needs to pass between these test attempts. You can also set an unlimited number of allowed test attempts.
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Does the application allow candidates to retake the test after they fail the attempt?
Yes. You can define the dynamics of test retaking, set the number of allowed test retaking attempts, and the time that needs to pass between these test attempts. You can also set an unlimited number of allowed test attempts.
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How long testing sessions can last?
The testing sessions can be of unlimited duration by specifying it to last as many years as you wish.
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Is it possible to assign the test to the specific user groups?
Yes, it is possible, and it can be achieved that each user group represents one job title. For more detailed information, click here.
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What is the test template?
The test template is the saved test setup. Using a test template, you can create multiple tests with the same settings.
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Does an expiration date for test results have to be determined and linked with access to the certificate?
No, it does not have to be the case. The test results can be of unlimited duration and do not have to link with the certificate access.
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Is there a way to manually grade the test?
Yes, the test manager can manually grade any test he manages.
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Can GetCertified provide reports with scaled scores?
You can create any number of grading scales, apply them to a test or specific test section, generate a report that will contain grades defined by scales, and export them in an Excel file.
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Can calculator and notepad be used during test-taking process?
Using a calculator and notepad is available during the test-taking unless security features are configured to disable these options. Also, the test-takers can take notes during the exam within the specific application section designed for these purposes.
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Can the exam have multiple testing sessions?
Yes, each test can have as many testing sessions as necessary. Each testing session has its availability period, password, a specific set of candidates, proctors, and a testing location associated with it.
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How to assign proctors that will monitor the testing process?
Proctors can be added via panel for assigning proctors for a specific test or can be automatically assigned by associating a testing session with a testing location with already defined proctors.
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Which question types can have randomized answers and in which situations?
- Answers to Ordering and Matching questions are always randomized.
- Answers to Essay, True/false, Matrix, Open-ended, and Hotspot questions cannot be randomized.
- Multiple and Single choice questions always have the same answer order by default, but can be randomized by enabling the answer randomization option.
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Can one user/proctor monitor multiple individuals at once?
One user can monitor up to 25 candidates at once. However, to have a more accurate and secure process, we do not recommend one proctor to monitor more than 10 candidates.
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How does the test-taking process look like with the Browser Lockdown option enabled?
When the Browser Lockdown option is enabled, the candidate starts the test in full screen, disallowing him to open a new tab. The candidate will not be able to cut, print, and copy anything from the screen, and if any additional application/browser window is open, the test attempt will automatically be terminated.
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Is it possible to create a test available for self-enrollment with restricted access?
To allow only specific users to self-enroll into a test, create a global (self-enrollment) session, and assign a group of candidates to it. Only users from the group and users subsequently added to it will be able to access the test.
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Can the tests be time-limited?
Yes. You can limit the time for completing the entire test/test section or for answering each question.
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How long can test results be valid?
Test results can be of unlimited duration, but can also have an expiration date upon which they become invalid.
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Can a test be manually graded by multiple graders?
A test can have multiple test managers, and all of them can manually grade the test.
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What happens in case of lost connection during the test-taking process?
In case of lost connection, the system stores all data – all submitted answers. The user has to contact the test manager who will then allow him/her to continue the test.
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Is it possible to make a list of allowed IP addresses the test can be taken from?
Yes, you can allow the test-taking to be conducted only from specific IP addresses.
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Is it possible to sell the tests online?
Yes. Our integration with Stripe allows you to sell the tests, surveys, and training courses you create within our system to your users.
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Do you support real-time grading?
Yes. The students’ score updates with each submitted answer and can be displayed to them during or after the test attempt.