Knowledge Base
- How to Add/Change Credit Card on Stripe Billing
- Trouble logging into the application
- Problem with ID scanning
- How do I troubleshoot screen sharing issues?
- How to configure camera/mic to be used for proctored test
- Problem with the camera
- Problem with the microphone
- How do I switch to using an external camera instead of my computer’s “built-in webcam”?
- Face capturing trouble during equipment check?
- What should I do if the proctoring test page won’t open?
- How to organize workspaces
- Record & Review Process
- Notify candidates of results via email with a report link
- How to Start the AI-Proctored Test
- Rules for question editing
- How to create and store questions in question pools
- How to create a test and schedule a testing session
- How to create, take and monitor a proctored test
- How to use test generator for different versions of the test
- Success ratio and pool question statistics reports
- How to set up report content
- Test results and question feedback statistics reports
- How to access the achieved certificates reports
- How to use custom question properties in the Report Builder
- How to adjust the report builder format and header names
- How to customize a PDF version of a score report
- How to generate a report on the test result by locations
- How to get reports with number of users that took the test
- How to track login and logout activities
- How to access and use predefined reports
- How to preview a connected users report
- How to set a personal report lifespan
- How to export the report with testing locations (v10)
- How to show report immediately after finishing the test
- How to create overall statistics reports (v10)
- How to conduct Item analysis through YouTestMe GetCertifed (v10)
- How to schedule the sending of reports (v10)
- Process results for online test (hold & release) (v10)
- How to show report immediately after result verification (v10)
- How to Book the Live-Proctored Test
- How to create, take and monitor a proctored test
- How to create test proctored by Proctorio
- How to perform the equipment check without test-taking
- How to organize a secure test using the lockdown browser and test generator
- How to filter unreviewed proctoring reports
- Using meeting tools to proctor online tests
- How to assign multiple proctoring configurations for a single test (v10)
- Process results for online-proctored test (hold & release) (v10)
- How to calculate Proctoring Credibility Score
- How to create automated proctoring test with Proctorio (v10)
- How to associate proctoring report with outcome of the test (v10)
- How to record and assess suspicious actions via Google sheet (v10)
- How to create a test with sections
- How to create multiple test versions
- How to use test generator for different versions of the test
- How to create paper based test
- How to create a test with sections, make and edit test copies
- How to create an exam for PearsonVue integration
- How to create a test that can be started from your website
- How to create multiple test versions (v10)
- How to link documents in the section (v10)
- Notify candidates of results via email with a report link
- How to rate the proctored test
- How to grade a proctoring report of Proctorio
- How to define grading scales and passing marks
- How to use Grader security role (v10)
- How to add question feedback when grading a test (v10)
- Test Results Verification Process (v10)
- Import results from PearsonVUE & process them (hold-release) (v10)
- How to manually grade test (v10)
- How to deactivate questions in the question pool
- How to create a simple test without sections
- How to create test with sections
- How to create and store questions in question pools
- How to create a test with attachments
- How to create generated tests with questions with method “By answer weight”
- How to enable immediate feedback
- How to preview a test
- How to create and add questions to a test
- How to display a basic report
- How to create and add certificates to a test
- How to create automatic question feedback
- How to use the All/None of the above answer option
- How to enable Knowledge deficiency report download
- How to use the real-time grading option
- Single choice vs multiple choice questions
- How to create ordering question
- How to create hot spot questions
- How to create question categories
- How to Set Up Support Contact
- How to create dropdown type of custom question property
- How to create a survey
- How to create a test and schedule a testing session
- How to create questions attachments
- How to create fill in the blanks question type
- Success ratio and pool question statistics reports
- How to schedule reports
- How to create a test template
- How to use notes during the test
- How to enable and configure the “Job executed” notification
- How to pin training course to the Assignments
- How to pin the survey to the Assignments
- Report builder
- How to filter questions in question pools
- How to create a new question within a question pool
- How to allow test retakes
- How to upload attachments to essay questions
- How to customize test instructions dialog
- How to organize a training course awarded with certificate
- How to create multiple choice questions
- How to create custom question properties
- How to place candidates in specific training course step
- How to assign candidates to a training course
- How to add an attachment to the training course step
- How to add a step, test and multimedia files to a training course
- How to create training courses with existing or ad-hoc tests
- How to organize recertification process
- How to configure test results validity period
- How to reset my password in GetCertified
- How to add an answer to the essay question
- How to add attachments to essay questions during test-taking
- How to enlarge images in the test
- How to create custom reports using Report Builder
- How to turn on/off the calculator from System
- How to store attachment in library
- How to preview the list of scheduled Jobs and execution history
- How to move/copy questions from one question pool to another
- How to preview the changes history on pool questions
- How to label questions using custom question properties
- Rules for question editing
- How to track question statistics
- How to import an audio recording of the question
- How to set up auto-grading for fill in the blanks questions
- How to create branching questions
- How to create matrix questions
- How to create matching questions
- How to create open-ended question
- How to create essay question
- How to create True/False question
- How to create multiple choice questions
- How to create a single choice question
- How to upload questions with images to the pool
- How to create and use question pools
- How to edit published test settings in generated tests
- How to create questions attachments
- How to continue the test after leaving it
- How to use the question and answer randomization option
- How to create a test with a demographic section
- How to customize personal report settings (v10)
- How to allow test continuation without manager’s approval (v10)
- How to reduce test information on the “My Assignments” page (v10)
- How to edit questions in published manually created tests (v10)
- How to use question pools for the question review process (v10)
- How to define the certificate validity period (v10)
- How to show report immediately after result grading (v10)
- How to allow changing the chosen answer (second try) (v10)
- How to track testing sessions of tests by date and location (v10)
- How to allow candidates to continue the exam (v10)
- How to extend test duration for specific candidates (v10)
- How to set certificate expiry date (v10)
- How to create fill in the blanks questions for gathering demographic data (v10)
- How to grade a test attempt manually (v10)
- How to preview a test from test-taker perspective (v10)
- How to create a question group (v10)
- How to edit published test settings (v10)
- How to change the settings of a published test (v10)
- How to provide feedback on selected answers (v10)
- How to hide results from candidates before manager approval
- How to allow candidates going back to previous test section (v10)
- How to enable going back to the previous test section (v10)
- How to set up “Did not show up” status (v10)
- How to check if a mail server is set correctly (v10)
- How to send test results to LRS
- How to send test results to LRS with SCORM Cloud
- How to set up SFTP data exchange with PearsonVUE
- Introducing an automatism that analyses the percentage of correct answers
- Hold and release mechanism (v10)
- How to create a test template (v10)
- Test Creation Methods – Differences (v10)
- How to add users into the system
- How to manually create a user
- How to assign default user roles and create new custom roles
- How to delete the user permanently
- How to suspend or permanently delete a published test (v8)
- How to unlock a user account
- How to reactivate user accounts
- How to change and reset password
- How to permit user access to system settings
- How to enable self-enrollment in user groups
- How to create user with proctor role and assign it to test
- How to assign training course manager
- How to create a group manager security role
- How to create a question pool manager security role
- How to remove users and manage their status
- How to generate link for assigning users to user groups directly
- How to share tests for guest users
- How to add custom fields to user’s profile
- How to set up “Did not show up” status
- How to change user’s personal information (v10)
- How to change the user’s status (v10)
- How to reduce tabs on the “My profile” page (v10)
- How to create a user group and enroll it in a test (v10)
- How to hide users’ private information from profile (v10)
- How to create a user group (v10)
- How to set up password expiration date (v10)
- How to manually assign certificate to candidate (v10)
- How to allow candidates to choose one of the offered testing sessions within a training course (v10)
- How to assign test managers (v10)
- How to assign a certificate manager (v10)
- How to collect updated test-takers’ personal information (v10)
- Live Monitoring Process
- How to add test instructions
- How to require updating profile information
- How to create a test and schedule a testing session
- How to create a testing session link
- How to reset a test attempt
- How to configure test retake attempts
- How to allow a candidate to modify a test
- How to configure pause/repeat settings
- How to organize an exam booking with E-commerce
- How to pin the test to the top of the My Assignments
- How to add comments to changes made in a test
- How to generate tests based on question categories
- How to set number of free reschedules and resolve requests
- How to delete the test permanently
- How to view suspended test attempts (v10)
- How to organize exam booking (v10)
- How to auto-set booking and cancellation deadlines using test delivery preference (v10)
- How to organize a secure test using Zoom? (v10)
- How to manually adjust certificate dates (v10)
- How to create shared test links (v10)
- How to reset a test attempt for each candidate (v10)
- How to create a draft version of a test (v10)
- How to schedule a common session
- How to create a testing location (v10)
- How to create a testing session with a direct access link (v10)
- How to make test available for all users in the system (v10)
- How to assign candidates to a testing session
- How to reset your login credentials in GetCertified
- How to register in the application
- How to take a test
- How to use notes during the test-taking process
- How to take a training course
- Students perspective on purchasing a training course
- How to purchase, book, cancel or reschedule exam session
- How to take test with automated proctoring
- How to enable screen sharing for the proctored test on MAC
- How to effectively request a session reschedule
- How to take test with automated proctoring
- How to enable screen sharing for the proctored test on MAC
- How to personalize notifications
- Exam Email Confirmation
- How booking and cancellation notifications will be presented to the student
- How to configure email and application notifications
- How to configure mail server settings
- How to configure a test results notification
- How to set automatic expiring sessions reminder
- How to set automatic upcoming sessions reminder
- How to view and manage list of sent email notifications
- How to generate free test coupons
- How to use coupon codes (student’s perspective)
- How to Book the Live-Proctored Test
- How booking and cancellation notifications will be presented to the student
- How to purchase, book, cancel or reschedule exam session
- Students perspective on purchasing a training course
- How to cancel the purchased booking (v10)
- How booking and cancellation notifications appear to student (v10)
- How to pay the registration fee (v10)
- How to export detailed personal exam report
- How to subscribe people to receive test and survey results
- One-minute overview of YouTestMe GetCertified
- How to register in the application
- How to reset your login credentials in GetCertified
- How to change and reset password
- How to register with Self-Registration module enabled or disabled
- How to Get Around with Useful Materials
- How to register and start your test (v10)
- How to use search by keywords on “My assignments” page (v10)
- How to sort and filter My assignments (v10)
- The Proctored Exam Process from a Student’s Perspective
- Streamlining Test Creation with Test Manager Role
- Managing and Customizing System with the Administrator Role
- Exam Session Management with Candidate Service Representative Role
- Creating High-Quality Questions with Question Manager Role
- Proctors: The Human Element of Exam Monitoring and Support
- How to organize workspaces
- How to set up your domain for your instance of YouTestMe?
- Checking the mail server and sent emails
- How to integrate your LMS with YouTestMe using LTI
- How to configure the registration page
- How to set up password configuration
- How to enable/disable self-registration module
- How to white-label application
- How to customize application’s interface text
- How to configure mail server settings
- How to set up e-commerce
- How to organize an exam booking with E-commerce
- How to setup Payment Methods for sessions
- How to set up training course fees with e-commerce
- How to create a Stripe account
- How to access your Stripe information required for E-commerce configuring
- How to identify all candidates who purchased testing session (v10)
- How to set up your domain for your instance of YouTestMe?
- How to personalize the home page layout based on user roles
- How to white-label application
- How to set up custom Domain and SSL Certificate
- How to use multilingual interface
- How to customize application’s interface text
- How to configure the registration page
- How to change application theme and branding
- How to present answers using letters instead of numbers
- How to assign users to a training course using Google Spreadsheets and Zapier integration?
- How to integrate YouTestMe GetCertified with your LMS
- How to set up the Webex integration
- How to set up SSO configuration
- How to set up the OpenID configuration with Microsoft Azure
- How to create “Add users to training” Zap
- How to integrate Zapier with GetCertified and create Zaps
- How to set up create new user Zapier action
- Integration with ILIAS (v.5.4) via LTI (v10)
- How to set up password configuration
- How to enable/disable self-registration module
- How to set up contacts to be used for application support
- How to contact support within the application (v10)
- How to bulk import users via Excel template
- How to create and schedule Jobs for automated import /export
- How to export questions with answers from question pool
- How to export personal report as PDF
- Assign certificates to users in bulk via Excel importer
- How to bulk import to the question pool using Excel template
- How to import questions with more category values via Excel
- How to import a test from an Excel file
- How to import QTI package into the question pool
- PearsonVUE export to VBI package
- How to export lists of training courses with descriptions and creation details
- How to export Scantron results as a binary file (v10)
- How to export personal report as Excel (v10)
- How to bulk import users into user groups (v10)
- How to upload testing sessions using Excel template (v10)
- How to export created tests and distribute hard copies (v10)
- How to find and use IDs for uploading testing sessions (v10)
- How to import offline test responses (v10)
- How to export test and the test key as a PDF (v10)
- How to bulk import users with an Excel template (v10)
- Special Accommodations Process
- Proctor and Technical Support Multilingual Services
- What is the outline of YouTestMe’s cybersecurity policies?
- What is the number of breaches requiring notification to clients in the last 3 years? (Last updated on March 13, 2023)
- What does YouTestMe insurance policy include?
- What does YouTestMe cyber liability insurance policy cover?
- Proctor Certification Process
- Multilingual Application Interfaces
- What is the outline of YouTestMe’s cybersecurity policies?
- What is the number of breaches requiring notification to clients in the last 3 years? (Last updated on March 13, 2023)
- What does YouTestMe insurance policy include?
- What does YouTestMe cyber liability insurance policy cover?