Support and FAQ | YouTestMe

Need some help?

General

Data Privacy

Is it possible to disable personal data collecting?

Collecting personal data can be disabled in the System module of the application.
Navigate to the Settings and customization, and then to the Additional modules setup located in the sidebar menu of the System preferences tab. To disable the collecting of personal data, simply enable the Privacy option. This option hides old users’ private information from profile pages such as date of birth, address, etc., while the newly registered users will not be able to enter their personal information.

For detailed instructions, please see this video.
For more information about Data privacy, please check our web page.
Is YouTestMe compliant with the European Privacy Regulation?

YouTestMe GetCertified is GDPR compliant – GDPR stands for General Data Protection Regulation and refers to the European Union regulation for data protection for all European Union individuals.
It governs how the personal data of individuals may be processed and transferred.

For more information and key principles, plese click here.
Where is the data stored, and for how long?

Data can be stored at any location in the world – on YouTestMe cloud servers, clients’ cloud servers, or on the client’s premises.

Default hosting of data is on YouTestMe cloud servers located in Canada or Europe.

Data can be fully and permanently deleted through tools in the application that can be accessed only by the administrator roles or can be destroyed by YouTestMe on the client’s demand.
How do you keep the exam content secure?
To keep the exam content secure, we have multiple levels of security:
1. Application level – only users with adequate permission can access and view the exam content outside the test-taking process.
2. Test level – only users assigned as test managers of a particular exam can access exam content outside the test-taking process.
3. Test-taking level – test-taking can be limited to a specific IP range, browser lockdown, and online proctoring can be enabled.
4. Randomization level – tests can have multiple versions distributed manually or using a test generator, and randomization of both questions and answers can be applied.
5. Encryption level – data is encrypted at transit and rest using industry-standard algorithms.
6. System level – the entire system has a rigorous lengthy list of security procedures to avoid any possibility of unauthorized access.
  For more information about Data privacy, please check our web page.
How do you ensure data privacy and security?

We place the most attention on the data security and protection of our clients by:

• Encrypting, pseudonymizing, and anonymizing personal data
• Delivering or deleting personal data on request
• Providing end-to-end encryption
• Having internal security policies for all team members
What personal data is collected?

Users are required only to provide their names, email addresses, and a username used for their account.

Other personal information that is not mandatory to provide is employee ID, date of birth, gender, phone number, affiliation, street address, city, state/province, country, zip-code, and any other field created by administrators using custom user properties.

Delivery

Do you offer a trial of the application?

Yes, we can set up your personal, 14-day free trial of YouTestMe GetCertified. During the trial, we also offer training sessions through Webex with our support team to help you fulfil your testing scenarios.

Subsequently, a trial can be extended if you need more time to explore the application.

You may request your 14-day free trial here.
Can the free trial be extended?

In the case you need more time to explore the application, we will be glad to extend your trial for as long as necessary.

To extend the free trial, contact your YouTestMe point-of-contact or any support representative.
Can the data created during the free trial be transferred to a purchased version of YouTestMe GetCertified?

Data created in the trial environment (questions, tests, users, etc.) can be transferred to the official application delivered to you upon the purchase.

Alternatively, an official version can be delivered without any data or demo data set.
Is it required for us (test providers) and our users to install the application?

The entire application is web-based, so installation is required neither for administrators nor test-takers.

Therefore, YouTestMe GetCertified can be accessed from any computer using login credentials.

The only prerequisite for accessing the application is to have any standard web browser on your computer and a stable internet connection.
How long does it take for the application to be delivered upon purchase?

The production environment configuration takes five business days, after which it is delivered to the client with credentials and the initial batch of instructional documents.
Do you offer multiple environments of the application?

The most complete software edition, Enterprise edition, comes in four environments:

• Production environment – aimed for official usage
• Training environment – aimed for exploring the application
• User acceptance testing (UAT) environment – aimed for exploring the latest upgrades before they are pushed to production
• Sandbox environment – aimed for tracking the progress of customization

On the other hand, the Starter and Standard edition comes only with the production environment.

Pricing

What is your pricing model?

There are two pricing options:

1. Using the software as a service, i.e., renting the application on a monthly (or annual) level
2. Purchasing the application for a one-time fee

The price depends on the chosen software edition, which differs in terms of features, functionalities, and options for customization and integrations. YouTestMe GetCertified comes in three software editions – Starter, Standard, and Enterprise. There is also a possibility for a custom edition according to the client’s specific requirements.

To request the pricing, please get in touch with us using this form.
What is the price of YouTestMe GetCertified?

The price depends on the chosen software edition (editions differ in features and functionalities) and testing volumes.

As our team specializes in custom complete solutions, the final price is based on the client’s unique use case, desired testing scenario, and requirements.

To determine the adequate edition of YouTestMe GetCertified for your organization, we would kindly ask you to answer the questions from our Pricing Questionnaire. You can send us your responses at sales@youtestme.com.

Once we have determined the adequate edition, we would be happy to provide you with the appropriate pricing options, schedule a call to go over our proposal or demonstrate the functionalities that interest you.
Is proctoring included in the standard pricing packages?

Proctoring services are purchased, as well as used, additionally, and on-demand. Purchased proctored test attempts are valid for 365 days and are transferrable between the months during that time.

To see the proctoring pricing, please contact us using this form.

Services

What kind of proctoring services do you offer (e.g., virtual, automated, live)?
YouTestMe offers two types of proctoring services:
1. Automated proctoring where the system automatically monitors candidates via web camera, microphone, and screen sharing.
2. Live proctoring (a combination of automated software and remote human proctor). The live proctoring can be provided as a service of the YouTestMe support team or performed by the client’s proctors.
For more information, please watch our videos that demonstrate the test-taking process with online proctoring:
1. Online Proctoring from Proctor’s Perspective
2. Online Proctoring from Candidate’s Perspective
Is there any user interface training provided?
Our support team provides live training sessions via meeting tools to clients when needed.
In addition to that, we provide:
- A rich knowledge base with up-to-date manuals and best practices for users and administrators.
- Playlists with video tutorials on the Instructional videos page or our YouTube channel.
- Dedicated wiki page created for each client, regularly updated with useful materials and information for the client’s unique examination scenario.
- In-app help system that can be accessed from any screen in the application.
What support services do you offer?

We offer Standard, Premium, and Custom support packages. Standard and Premium packages differ in response time and assistance level.

Custom support package is tailored according to the client’s requirements and budget. In addition to technical support, we can also assist your test-takers before, during, and after the examination
.
For more information, please visit our Support Services page.
Do you have multilingual proctors?

Our team consists only of English proctors. However, multilingual proctors can be engaged through our partnership networks, at the client’s request.

Also, you can organize your proctors who will supervise the exam in real-time, watching the test-takers surroundings and desktop to rule out cheating personally. The video of the test with highlighted times of suspicious behavior and an automatically generated report are available after a test attempt if further review is needed.

For more information on proctoring, please check our website.

To demonstrate what live proctoring looks like from a student’s perspective, please watch this video.

Functionalities

Is it possible to sell tests online?

YouTestMe GetCertified is a complete solution for creating, selling and delivering online knowledge tests and surveys.
E-commerce is conducted through the integration with Stripe, allowing payments with both credit and debit cards, as well as payments in multiple currencies. A user-friendly interface of our software allows your customers to browse, preview, and purchase content easily and efficiently.

Our system allows you not only to sell tests but also to charge different enrollment fees for testing sessions. Moreover, you may also set additional fees for test retakes, test rescheduling, or cancellation.

To learn more, please watch videos from our e-Commerce playlist.
Can YouTestMe GetCertified be integrated with an external system?

Our development team specializes in integrations and customization. YouTestMe GetCertified can be integrated with any external system our clients provide us the specification for.

The software can seamlessly be integrated with other services and systems such as LMS, LRS, ERP, CRM, etc. Moreover, YouTestMe GetCertified supports many integration concepts and protocols (Web services, Webhooks, Data synchronization, Flat file import/export, REST API/ xAPI/TinCan, SCORM, QTI, SAML, LDAP, OAuth, etc.).

To learn more about supported integration concepts, please visit our Integration & Automation page.
Also, you can explore various integration use cases here.

For example, for step-by-step instructions on setting up integration with any Learning Record Store (LRS) to transfer data from YouTestMe GetCertified, you can watch this video.
How many administrators can the application have?
The application supports an unlimited number of administrators. An administrator, one of the default roles with all of the permissions in the application and the highest access level, can be assigned to any user and an indefinite number of them.

For instructions on assigning default user roles to users and creating new ones, please see this link.
To learn more about the Role & Permissions module, you may watch this video.

Also, for information on how the application looks like from each role perspective, please see the links below:
What does the term ‘’concurrent user’’ mean?

Concurrent users represent the total number of people simultaneously accessing or using the application.

On the other hand, concurent users in the test represent the total number of people taking the exam at the same time.
Can the notifications be automatically sent via email?

The system automatically sends both email and in-application notifications when particular events occur (e.g., the test or the training course is published, results available, user assigned to a user group, etc.).

Events for notifications are predefined, but the text of the email is customizable through the system settings. Both the subject and the content of the email can be adjusted using the rich text editor.

For more information on the notification system, please check out this article or watch this video.
Can the software be used as LMS, or is it compatible with other learning management systems?

YouTestMe GetCertified is a web-based examination software for knowledge evaluation and certification. It can be used as a complete LMS since it contains modules for creating and taking training courses, surveys, and tests, providing you with full and automated learning and examination environment.

Additionally, YouTestMe GetCertified can be integrated with any LMS and allow you to track candidates’ progress in your preferred environment.

To see how to how to integrate YouTestMe GetCertified with your LMS, please read the article.

Also, you can explore YouTestMe GetCertified REST APIs that you can use at this link.
Can pages be bookmarked and revisited later?

Yes, you can create a bookmark for each page, as every page has its unique URL.

However, each time the page is accessed in the new session, a user would have to log in (if the credentials are saved in the browser, you have to click the sign-in as the fields are auto-filled).
Does the solution require an always-on internet connection (wireless or wired)?

No, in case the application is hosted on your premises, you do not need to have access to the internet.

The component-based approach of YouTestMe GetCertified allows to easily configure a distributed solution with multiple servers on different locations that can automatically synchronize data with the main server. This allows conducting off-the-grid testing sessions, using a battery-operated server laptop and tablets for test-taking in areas without an internet connection or electricity.

To learn more about off-the-grid testing, check out this document.
Does your system support different languages?

YouTestMe GetCertified is supported in numerous languages, and the language settings can be configured on two levels.

1. Multilingual Interface
The interface can be translated on-demand using the internal tool based on Google Translator. The software is therefore delivered in more than 100 languages, while special characters of all alphabets are fully supported. The candidates worldwide can navigate the application in their preferred language, independently from each other. The language is chosen on the login page before users enter the application, so the whole interface is automatically displayed in the selected language.

2. Multilingual Tests
In addition to the multilingual interface, YouTestMe GetCertifed also features multilingual question content. This means no separate tests for each language. Administrators can create different language versions for each question and allow candidates to take the test in the preferred version, e.g., in a native language. One of the main benefits is that all data is centralized in a single report, independently of the language in which the test is taken.

The language of the interface and the exam are independent, meaning that the candidates can have an interface in one and conduct tests in another language.

For more information, please watch this video.
Can the application be branded?
The application can be completely white-labelled to fit your organizational style by configuring:
- Logo and favicon
- Theme – colors of the application interface
- Custom domain name
- Log in page content
- Labels, messages, hints
- Emails and in-app notifications
To learn more about white labeling, please check out this video.
Is it possible to use the application on tablets and smartphones?

The application is browser-based, so it works on any device that supports web browsers, including mobile phones and tablets.

However, for the best user experience, we recommend using computers and laptops exclusively. The system requirements for using YouTestMe GetCertified on any device are the same as the minimum system requirements for running Google Chrome.

Note that the Android mobile application is on our product roadmap and is currently in the development phase.
Is YouTestMe GetCertified compliant with any standard that makes the application accessible to people with disabilities?
The next version, 11.0, which will be released in mid-2022, will be upgraded with many features compliant with ADA, WCAG, 508 standards.
- Some current features that make the application accessible to people with disabilities are:
- Integrations with screen reader software (Jaws, ChromeVox, etc.).
- A wide range of question types allows you to choose the question format and layout most suitable for your candidates.
- Possibility to extend the exam duration only for specific candidates that need additional time to complete the exam.
- Possibility to include additional assistance (hints or additional time per question) for questions.
- Various kinds of textual modifications will help you create visible and easily readable questions and answers. You can also create translated versions of your questions and create mathematical formulas.
- Multimedia files can be included in both questions and answers (images, audio, video) that can facilitate your candidates’ test-taking process. Images can be enlarged, and audio and video files repeated an unlimited number of times.
- Colors, icons, and shapes create a user-friendly interface.
- An intuitive user interface that allows your candidates to easily and efficiently navigate the application and test-taking process.
To see the web accessibility features YouTestMe offers, please check out this article.
Which security mechanisms and cheating prevention tools your application offers?

Our software is specialized in delivering high-stakes exams with cheating prevention mechanisms to your candidates’ homes or offices.

To meet every budget, we offer professional AI proctoring solutions and cost-effective alternatives that use conference tools for online proctoring.

Moreover, YouTestMe GetCertified features various cheating prevention mechanisms such as question and answer randomization, lockdown browser, test generator, etc.

You can learn more about those possibilities on our web page, take a look at our January Newsletter that contains all proctoring options summarized, or watch proctoring videos.
What is the time required to setup the proctoring solution?

The proctoring solution can be set up in 5 business days.

For more information on proctoring, please check our website.

To demonstrate how live proctoring looks like from a proctor’s perspective, please watch this video.
Is YouTestMe GetCertified compatible with screen reader software?

The application is compatible and can be used with any screen reader software to assist people with disabilities. Instructions on downloading and using some of them (Jaws and ChromeVox) can be found at this link.

At the moment, external plugins must be used since the application does not have an in-app screen reader.
However, implementing this and many other functionalities that make the application fully accessible to people with disabilities are on our roadmap.
In mid-2022, many ADA, WCAG, 508-compliant features will be released with the 11.0 version.
Can candidates automatically be informed about test results?

Yes, the system automatically sends an email notifying the candidate that the results are available, in addition to the in-application notification.

The text and the style of both email and in-app notifications can be customized to meet your requirements.

For detailed instructions and more information, please read this article.
What number of users can be at the YouTestMe platform at the same time?

An unlimited number of users can be logged in to the system at the same time.

There is a limit on users taking the test simultaneously, and for the Enterprise edition, it amounts to 400 concurrent users.

However, the edition is scalable to a larger number of concurrent users for custom editions.
How to ensure that the integration with Stripe is configured properly?

Our recommendation is to test the actual payments.
You can verify the configuration by setting and paying a small amount (1 USD) and following a realistic scenario of purchasing a session.
In that way, you will confirm that Stripe is configured properly and the payment process will function.

For more instructions, please watch videos from our e-Commerce playlist.

User Management

Roles and Permissions

Which user roles can users have in the application?

A user can be assigned some of the default roles – administrator, instructor, proctor, student, or any new, custom-created role.

Custom user roles are created by selecting a specific set of permissions.

For more information on how to assign default user roles and create new ones, please see this link.
To see how the application looks like from each role perspective and what modules roles can access, you may watch the following videos:
– Student
– Instructor
– Proctor
– Administrator
Which permissions do default roles have?

Default roles are:
– Student – User with this role is typically only allowed to complete assignments.
– Instructor – The primary role is to manage assignments, users and groups, and the testing process.
– Proctor – User with this role can typically only monitor students’ progress on tests and supervise them in real-time.
– Administrator – The primary role of this account is to manage system settings and monitor system performances.

For more information on how to assign default user roles and create new ones, please see this link.
Also, for information on how the application looks like from each role perspective, please see the links below:
– Student
– Instructor
– Proctor
– Administrator
Is an administrator the only role allowed to change a user’s first and last name?

An administrator is the only default role that can modify a user’s first and last name.

Then, any newly created, custom role that has permission to change user account information, modify password settings, or add attachments to their accounts can modify any user’s first and last name.

This is achieved if the custom role has permission number 15 – “Change other user’s personal information”.

To see how you can manage roles and permissions, please see this link, or watch this video.
Can I change other user access permissions?

Access permissions can be changed only by the user that has an administrator role.
An administrator should set up a new role and customize it by assigning the desired permissions and then assigning it to users.

Examples of such custom roles are question pool manager and user group manager. The question pool manager can access only question banks and create, edit, or delete questions in the system, while the user group manager can access, create, and/or manage user groups.

To learn more about the Roles & Permissions module, read this article or check out this video.
What are user roles?

User roles are formed based on permissions that grant users different authorization rights within the application, where different authorization rights convey different levels of access to the application.

There are a couple of default roles in the system, but many new, custom roles (question manager, user group manager, etc.) can easily be created by selecting the permissions.

To learn more about this module, please check out this video.

Users Creation

Is it possible to automate the process of creating multiple user accounts?
Yes, in several ways.
1. Efficient creation of multiple user accounts can be achieved through integrations. YouTestMe GetCertified can be synchronized with any external system or a single sign-on mechanism you currently use. For more information about the integration possibilities, please see our website page.
2. Users can be simultaneously bulk imported into the system using our predefined Excel templates. For more information on how to do so, please watch this video.
3. Integrations with many systems are supported through Zapier, which allows you to automate data exchange between YouTestMe GetCertified and +1,300 applications.
Can users simultaneously be uploaded into the system and placed into the appropriate user group?

Users can be uploaded into the system and appropriate user group at the same time if you are using the Excel method for importing.

Uploading users through an Excel file allows you to bulk-import a large number of users at the same time. The Excel template contains fields for filling user personal and account information, such as group ID (the ID of the existing user group in the system). You should enter the ID of the user group you want to place the candidate in.
Once the file is uploaded into the system, user accounts will automatically be created, and users will become members of defined groups.

If you want to see the detailed instructions, please watch this video or read the article.
How to disable the self-registration into the application?

If you disable the self-registration module, users will be able to register and use the application without the administrator’s role. Self-registred users will have a student role.
For more information on how to enable/disable the self-registration module, please see this link.

Note that registration upon approval allows administrators to control access to the application. The user who submitted the registration request cannot enter the application, view any content, or make any actions until his request is approved by an administrator.
Which user roles can self-enroll into the application?

Only users with student roles can self-enroll into the application.

For more information on how to enable/disable the self-registration module, please see this link.

Note that registration upon approval allows administrators to control access to the application. The user who submitted the registration request cannot enter the application, view any content, or make any actions until his request is approved by an administrator.

For information on how the application looks from the student’s perspective, please watch this video.
How can users register in the application?

Users can register by clicking the “Create account” button on the login page. However, there are two situations depending on whether the self-registration module is enabled or disabled.
To see how to enable or disable this module, check out this video.

a. Self-registration enabled
Users should enter first, last name, username, email address and click the “Register” button. Note that in this way, all users who register will be automatically assigned a student role – i.e., there is no possibility to self-register as proctors, administrators, instructions, or any other custom role. Users then receive an email at the address they specified in their account profile to confirm their account and proceed with completing personal and account information.

b. Registration on manager’s approval
If the self-registration module is disabled, users can enter their first, last name, username, email address, choose a role from the dropdown menu and click the “Register” button. Then an administrator should approve or decline your registration request, after which you will be notified by email that also contains generated password (if the administrator approves you).

To learn more about both options and see the process, please watch this video.
Can a user resubmit denied registration request?

Once the administrator denies the registration request, the user cannot resubmit the initial request.

Instead, the user can resubmit the request by repeating the registration process. However, note that the second time username must be different from the username entered for the first time when the request was denied.

To see how to register, please watch this video.
How to access/request user credentials for entering the application?

How users can obtain their login credentials for the first time depends on whether the self-registration module is enabled or disabled.

a. Self-registration enabled
If the self-registration is enabled, a user will receive an email with credentials immediately upon registering. It is recommended to change the generated password.

b. Self-registration disabled
If the self-registration is disabled, users will receive an email when their registration requests are approved. The email contains a password and login credentials.

For students’ perspectives of registering and accessing the application for the first time, please see this video.
For instructions on how to enable/disable the self-registration, please see this link.
Is it possible to add users into the system, or update their personal information, using an Excel file?

New users can be added by filling out and uploading our predefined Excel template. For detailed instructions, please see this article, or watch this video..

However, it is not possible to update the personal information of users that already exist in the system by uploading a filled-out Excel file.
Updating personal information must be done manually and directly in the application, either by users themselves, administrators, or any other custom role that has appropriate permission.
Is there a limit on how many users can be bulk-imported through the Excel template?

No – there is no limit on the number of users that can be imported via Excel template. You may upload an unlimited number of users at once.

For detailed instructions, see this document.

Bulk upload can also be performed when it comes to user groups – a large number of users can be imported to a specific user group. For more information, please see this video.
What are the ways for creating user accounts?

There are several ways a user account can be created in YouTestMe GetCertified.
By default, this capability is given to the administrators and any other custom role with permission 12 (“Create new users”).

1. Adding users manually
Creating an account manually by an administrator or any custom role with permission 12 when a few new users should be added to the system. In this way, all roles can be assigned to the newly created users. For detailed instructions, please watch this video.

2. Bulk importing
Bulk upload of users using our predefined Excel template by an administrator or any custom role with permission 12. In this way, all roles can be assigned to the newly created users. For detailed instructions, please watch this video.

3. Approving registration requests
Users can fill in the form on the login page so administrators can approve or decline registration requests. In this way, users can choose their roles. For more information, please watch this video.

4. Enabling self-registration
The email-based self-registration authentication method enables users to create their own accounts via the “Create account” button on the login page. They then receive an email at the address they specified in their account profile to confirm their account and proceed with completing personal and account information.
For detailed instructions on how to self-register, please watch this video.
This module must be enabled by the administrator in the system settings. For more information, please see the video.

5. Synchronizing with external system
YouTestMe GetCertified can be synchronized with any external system or a single sign-on mechanism you use to create multiple user accounts efficiently. For more information about the integration possibilities, please see our website page.
Who can self-register?

Any user can self-register if the self-registration module is enabled.
However, all users who self-register will be automatically given a student role. There is no possibility of self-registration as an administrator, instructor, proctor, or any other custom role.

For more information on how to enable/disable the self-registration module, please see this link.

User Groups

Is it possible to group users within the system?

Users can be organized into user groups and sub-groups, allowing to easily assign a whole group of users to the test and examine group members’ statistics.

There are several ways for creating user groups:
1. By manually assigning users to desired groups.
2. By specifying user group ID in the Excel template used for bulk creation of user accounts.
3. By allowing users to self-enroll into user groups.
4. By permitting managers to add new members to user groups. This is usually done through the creation of a new, custom role called User Group Manager.
Can a user be a member of multiple user groups?

A single user can be a member of an unlimited number of user groups within the system. Moreover, a single user can be a member of one group and a manager of another.

To learn more about user groups, please watch this video.
To see how to upload a large number of users in a group, please see this article.
Can candidates see other members of the group they are assigned to?

The “User Group” feature serves only for better organization of users. The candidates will only be able to see the groups in which they are assigned but not other people from that group.

For more information on creating user groups, please check this article. Also, for information on how to bulk import users into user groups please check this video.

User Profiles

How many profile attachments can be added to the user account?

There is no limit to the number of profile attachments that can be added to the user account. The attachments can be audio, video, .zip, PDF files, Google docs, Youtube and Vimeo videos, links, or pictures.

For instructions on how to add attachments and update user profiles, please watch this video.
What video formats are supported for profile attachments?

Currently, we support uploading MP4 files and adding YouTube and Vimeo links as user profile attachments.
There is an option for entering any link that can also be used for attaching videos located on websites.

For instructions on how to add attachments and update user profiles, please watch this video.
What happens if a wrong password is entered multiple times?

After entering the wrong password six times, a user account will be locked.

a. If a user remembers the password after these incorrect attempts and enters the password correctly, a window will open up to create a new password.
b. If users cannot remember their password, they can retrieve a password by clicking on the Forgot your password? on the login page.

The user’s account will automatically unlock when they login to the application again.

Additionally, an administrator can change the user’s status. For more information, please see this link,, or watch this video.
Is it possible to delete users permanently?

Yes, it is possible to delete users from the system permanently.
For detailed instructions, you may read this article or watch this video.

Note that currently, it is not possible to perform bulk action and delete multiple users at the same time.
However, this improvement is on our roadmap and will be released in mid-2022.
Can the custom user properties be placed in a certain order under personal information?

The custom user properties will appear in the order they are created. Therefore, if you require a particular order, you should consciously create them in that specific order.

For more information on creating custom user properties, check this article, or watch this video.
Is it possible to change the username?

Since the username is a unique user identifier, changing the username is not supported, while you can change the user’s first and last name.

However, a single user may have multiple accounts using the same name and email address. Therefore, you may create another account with a different username and suspend or delete the first account.

If you delete the user account, note that all test attempts will be permanently deleted.
On the other hand, if you suspend the account, a user will not be able to access that account, but the user’s previous test attempts and personal reports will be saved and available to access.

For instructions on deleting a user account, see this video and changing a user’s status, this article.
For instructions on creating a new account, please check out this link.
Can a user be deleted permanently?

Users can be deleted permanently from the system if you enable the “Allow delete data” option in the System settings. This option applies to deleting both users and tests permanently from the system when the conditions are met.

Note that currently, it is not possible to delete multiple users at once (i.e., perform bulk action).
All associated data (from reports and statistics) will be lost, and data cannot be retrieved.

For detailed instructions on deleting users, please read this article.
What is the difference between deactivating, suspending and deleting a user account?

If the user account is set to inactive status, a user cannot access the application, but there will be no consequences for past actions taken by users of that account. Deactivated users are excluded from processing in the system until their account is reactivated – they will not be visible in the application except when entering their profiles.
For more information on setting the account to inactive status, please read this article.

If the user account is suspended, a user will be prohibited from entering the application. However, the system will save and display user data and statistics as active with users.

If the user account is deleted from the system, all data associated with the deleted user will be lost (from reports and statistics), and data cannot be retrieved. However, everything that the deleted user previously created (tests, questions, training courses, users, etc.) will remain.
For more information on deleting the account permanently, please read this article.
Will the permanent deletion of a user account affect the user’s previous actions?

If you delete the account from the system, all data associated with the deleted user will be lost (from reports and statistics), and data cannot be retrieved.

On the other hand, everything that the deleted user previously created (tests, questions, training courses, users, etc.) will remain.

For more information on how to delete the account permanently, please read this article.

Test Management

Questions

Do you support configuring answer weights?

Yes, a scoring method called “By answer weight” allows defining a different number of points for each possible answer. Test-taker will be awarded points according to configuration.

Points can be positive, negative, or zero, and the soring method is available for a single choice, multiple-choice, true/false and matrix question types.

For more information on creating each question type, please watch videos in this playlist, or read articles on our support website page.
Which question types can have randomized answer order?
The answer order can be randomized but depends on the question type and question settings, while the order of questions in the test can always be randomized.

• Answers in ordering and matching question types are always randomized by default (i.e., you do not have to enable the randomization option manually).

• Answers in the essay, true/false, matrix, open-ended, and hotspot questions, cannot be randomized due to question form.

• Multiple and single choice questions always have the same answer order by default but can be randomized by enabling the answer randomization option. To see how to turn on the randomization, check out this video.

For more information on creating each question type, please see this playlist.

For more information about features related to questions, please see our website page.
How often does the system save the candidate’s answers?

The system saves the candidate’s answers in the database automatically each time an answer is provided, selected, or modified.

For more information on how the test-taking process looks from the candidate’s perspective, please watch this video.

Also, for more information about YouTestMe GetCertified main features, please see our website page.
Is there a way to associate one image with multiple questions?

Yes, an image can be automatically associated with multiple questions using question groups.

Once you add the questions to the test (step “Add questions” of Test Creation Wizard), you can assign an appropriate group to each of them.

The question group allows you to organize several questions into a group and add short descriptions and multimedia (image, audio, video) that will be displayed with each question within the group.

Note that question groups can only be created on the test level, not the question pool.

For detailed instructions on creating a question group, see this article.
What question types are supported?
YouTestMe GetCertified supports ten question types:
1. Single choice – candidates select one answer from the list of possible answers
2. Multiple-choice – candidates select more than one answer from the list of possible answers
3. True/false – candidates are shown a statement and asked to decide if the statement is true or false
4. Essay – candidates are required to write analysis or explanation, usually of a specified length
5. Ordering – candidates must place the answers in the right order
6. Fill in the blanks (FIB) – candidates see a statement and a blank space(s) where a word or phrase is missing and are required to hey type the missing word or phrase
7. Matching – candidates must pair up items from the right side of the screen with items on the left to provide correct combination
8. Matrix – candidates should evaluate row items using the same set of column choices
9. Open-ended – free-form question that allows candidates to answer in open text format
10. Hotspot – candidate should click on the spot on an image instead of selecting the answer
For more information on creating each question type, please watch videos in this playlist, or read articles on our support website page.
Can I provide feedback on candidates’ answers?

Yes, feedback can be predefined for each answer in the Question Pools or the Test Creation Wizard (during the test creation process). Feedback is displayed to candidates as soon as they select the corresponding answer in the test-taking process. If two answers are selected (for example, in a multiple-choice question), the candidate will receive two feedback.

Answer feedback is displayed as messages in pop-up windows and enabled in the Test Settings

Note that the feedback does not have to state if the chosen answer is correct or incorrect.

For more information on how to provide feedback to answers, please watch this video, or read this article.
Can a candidate attach a file as an answer to a question?

Essay questions allow candidates to upload the attachment as an answer or to support their answer (e.g., a diagram, table, document). Graders can download the attachment, examine it, mark the question, and optionally leave a comment for candidates since essay questions require manual grading.

For detailed instructions on creating an essay question type, please watch this video.
For more information about question-related features, you may see our website page.
Are complex math questions supported?

Each question type can contain complex mathematical formulas since LaTeX, a tool to typeset math, is embedded in the system.
You may choose from:

• Basic formulas: integral, sigma, capital pi, etc.

• Functions: square root, logarithm, natural logarithm, fractions, sine and cosine, etc.).

• Letters: pi, delta, phi, alpha, etc.

• Symbols (not supported by keyboard): inequality, plus-minus, logic signs, etc.

You may watch videos in this playlist for more information on creating each question type.
For more information about features related to questions, please see our website page.
Can the questions within the test be randomized for all students?

Both the question and answer orders can be randomized within any test, yielding to one of the cheating prevention mechanisms. Each student will then receive a different combination of offered questions and answers.

Randomization can be enabled for both manually created tests and generated tests.

For detailed instructions on how to enable the randomization, please watch this video.
How can the question difficulty be determined?

Questions can be labelled as easy, medium, or hard.
This option is part of generator settings and is used to randomly pick a specific number of easy, medium, and hard questions from certain question pools.
For instructions on how to create a test using the test generator, see this video.

Alternatively, you can use a feature called custom question properties to create custom fields and assign completely customized difficulty attributes (e.g., you can define difficulty in numbers, letters, etc.).
For more information on custom question properties, please see this video.

Lastly, you can determine whether the question was difficult or not to the candidates by examining its success ratio – the system automatically generates this report for each question within the test.
For detailed instructions, see this article.
When can answer feedback be presented to candidates?

It is possible to provide the students with feedback after answering each question or completing the whole test.

For more information on providing feedback to candidates, you can watch this video or check this article.
Can the questions be defined by difficulty?

Yes, questions can be labelled as easy, medium, or hard.

This option is part of generator settings and is used to randomly pick a specific number of easy, medium, and hard questions from certain question pools.

For instructions on creating a test using the test generator, see this video.

Alternatively, you can use a feature called custom question properties to create custom fields and difficulty attributes and define question difficulty in the desired way (e.g., define difficulty in numbers, letters, etc.).

For more information on custom question properties, please see this video.
Can branching be enabled for all question types?

No – the branching option is available for the single choice, multiple-choice, and true/false question types.

For multiple-choice, branching is available only if the scoring method “By combinations of answers” is selected.

However, all question types can be added to the branch, i.e., opened a candidate when a particular answer of single, multiple, and true/false is selected.

To see how you can be enabled and configure the branching option, as well as the test-taker’s perspective, please see this video.
What media formats can be included in a question?

Supported media formats that can be inserted into a question are:

• Video – MP4, Vimeo, and YouTube
• Audio – MP3
• Picture – JPG, JPEG, PNG, BMP, and GIF
• Documents – PDF, Google Docs
• Archive – ZIP
• Text

All media attached to the question can be downloaded, and the maximum size of an attachment is 150MB.

For detailed instructions on how to import media to the library, see this article.
For detailed instructions on including media in the test, see this article.
Is it possible to modify question pools?

Question pools can always be modified to meet your requirements.

The adjustment that can be performed are:
• Creating new pools and sub-pools
• Rename the existing pools
• Creating new, editing, and deleting existing questions in pools
• Copying and moving questions between pools, as explained in this article

Changes can be performed by administrators, question pool managers, and any role with appropriate permission. For detailed instructions on creating a question pool manager, a custom role, please see this video.

In this video, you will learn about question pool functionalities.
Can questions be stored and reused in multiple tests?
Questions can be created, stored, and organized in question pools (question banks), allowing you to reuse them an indefinite number of times in different tests. Question pools allow you to organize your questions into meaningful groups – for example, group them according to the subject areas they cover. You can create questions manually, one by one, or bulk import them via a predefined Excel Template. You can also examine question pool statistics and determine which subject areas were more or less difficult for the candidates.
For more information on how to store and organize questions, watch this video.

Then, when creating tests, you can hand-pick questions to be added to the manually created test or randomly import questions for certain pools.
For detailed instructions on importing questions from the pools to tests, please see:
1. How to Create Test Using Test Generator
2. How to Create a Simple Test
Can multimedia be added to questions or answers?

Multimedia files can be embedded to:

1. Question text
2. Answer text
3. Question groups can hold shared text and media for multiple questions, allowing you to combine questions and create a new type of organization within the test.

To see what multimedia file formats are supported, check out this link.

Also, you may store multimedia files in the attachment library and reuse the same files on several occasions by importing them from the library. To see how to store attachments, please see this article.

For more information on creating each question type, please see this playlist.
For more information about features related to questions, please see our website page.
Why candidate’s score is different for the question pool and for the test?

The score will be different if some questions are edited in the test directly, and because of that, the connection with the question pool is lost.

For instructions on how to edit test questions and do not lose connection with the pool, please check this article.

Additionally, for more information on how to edit grading for published tests, you can check this video.
Can questions be graded as partially correct?

Yes, questions can be graded as partially correct if the scoring method for the question is:

By answer weight – You should define points for each answer, and a candidate will be automatically awarded different points depending on the answer chosen.

or

Manual grading – The test manager grades each question manually so can give a specific number of points (not just grade a question as correct or incorrect). The highest possible number of points is predefined when creating a question, and the lowest is equal to the number determined for penalties.

Test Creation

How does the lockdown browser work?

Lockdown browser is a cheating prevention mechanism that locks down the testing environment within a test-taking screen.

When enabled, candidates are not able to cut, copy, save or print anything from the screen during the test-taking process.

The web browser is in full-screen mode, and if the candidates try to minimize it, the test attempt will be terminated.

For instructions on how to configure the lockdown browser and the preview of the test-taking with this option enabled, please see this video.
Is it possible to list IP addresses and allow test-taking only from those locations?

You can limit the access to the test only to people within your local (internal) or any other specified network.

Feature network access tightens the security and allows you to define the IP addresses from which certain parts of the application can be accessed by specifying the IP mask and the client’s IP address.

For more information, please see this video.
How long can test results be valid?

Test results can be valid permanently or limited to a certain period.

You can configure the test validity period during the test creation process, during which the test results will hold. After the validity period expires, candidates will not be able to access the test results (results become suspended) and will have to retake the test. The test sessions will be automatically created for test-retaking.

For more information on configuring test results validity, please watch this video, or check out this article.
Can tests be time-limited?
Tests can be time-limited, and there are several options for limited duration types:
1. Time per question – each question in the test have its time limit. The exact time limit for each question is configured during the question creation process.
2. Time to answer all questions – set the time limit for the whole test.
3. Time per section– set the time limit for each test section.
For instructions on creating a simple test and configuring its duration, please check out this video.
For instructions on creating a test with sections and configuring its duration, check out this video.
Is it possible to create a test with enabled self-enrollment but restricted access?

To allow only specific users to self-enrol into a test, you can create a self-enrollment session and assign a user group.

1. Create a user group and assign candidates you would like to allow self-enrollment in a testing session. For detailed instructions on creating a user group, please see this video.

2. Create a test and organize a session. Check out instructions for scheduling and creating tests.

3. Enable self-enrollment and assign the user group to it. For all other application users, access to this session will be restricted. For more information about the self-enrollment option, you may watch this video.
Can the exam have multiple testing sessions?

Yes, there can be organized as many testing sessions as required for the exam. Testing sessions specify who and when can take the test. It allows scheduling a single test in several periods, which is useful if your users are located at different time zones or continents.
In addition to different availability periods, each testing session can have a different set of candidates assigned, proctors, passwords, etc. Note that a particular user cannot be assigned to multiple sessions of the same test.

For detailed instructions on how to create sessions, please check this video.

Also, for more related information, check this article.
What is the purpose of creating a test template?

Test templates represent saved test configurations that can be loaded and used when creating new tests.
When loaded, test template settings will be the same as test settings (the second step of the Test Creation Wizard), so you can easily create several tests with the same test settings. However, note that the test template is not used for saving the test creation method and question configuration.

For detailed instructions on creating a test template, please check out this article.
Is it possible to assign test to specific user groups?

Yes, it is possible to assign tests to specific user groups. When scheduling a test, you should choose the desired user group to whom the test in this session will be available. For instructions on scheduling tests, please see this video

Upon selecting the group, you should:
a) Hand-pick the group members who will have access to the session

or

b) Enable the self-enrollment to grant access to all users in the group

For detailed instructions, please see this article.
How long can testing sessions last?

The maximum period that a testing session can last is ten years.

For detailed information on how to create a testing session and configure session availability, please see this video.
Can candidates retake a test after they fail?

Yes, you can allow candidates to retake the test by enabling the “Allow test retaking” option in the test settings. Moreover, you can configure retake dynamics – define the number of allowed retakes (or set it up as unlimited), as well as the time necessary to pass between those attempts.

For detailed instructions, please read this article.

In this video, you may see the use case for how the retake is enabled and configured to last a specific amount of time – both from the administrator’s and student’s perspective.

Note that all test attempts are saved and stored with the system, allowing you to compare candidates’ performance over time on a single test.
How can I create a test in the application?

Exams in YouTestMe GetCertified are created in the Test Creation Wizard.
The process is pretty straightforward, and since YouTestMe GetCertified is a very flexible system, there are several methods for the test creation process:

1. Importing a test as an Excel file, created previously offline

2, Creating a test directly in the application by hand-picking questions and creating the same test version(s)

3. Creating a test directly in the application by using a test generator and generating different test versions
Can I send to candidate link for direct access to test?

You can send a link for direct access to test. You can do so by sending one link to multiple users or create a different link for each user.
Can questions be displayed on separate pages?

Yes, YouTestMe GetCertified allows you to choose the page format:

1. All questions on one page

2. One question per page

The page format is configured in the test settings during the test creation process.

For instructions on creating a simple test, please watch this video.
For instructions on creating a test with sections, please watch this video. Note that if you create a test with sections, a page format can differ for each section.
Can we provide resources and a calculator to the students during the exam?

Our application has a built-in calculator, an option to include attachments (resources) to and allow note-taking.

• Calculator – to enable the calculator in the test-taking, please get in touch with our support team at support@youtestme.com

• Attachments – you can associate different media types and file formats with individual questions or with a test as a whole (etc., supporting learning material). To learn more about file formats supported, please see this question. For instructions on creating a test with attachments, please read this article.

• Notes – can assist candidates in their thought process or as additional instructions. To see how to enable the note part in the test-taking window, please watch this video.
Can student navigate back and forth between exam items?

Students can navigate between both test sections and questions.

• Moving between questions
By default, candidates can move back and forth between questions (if the page format is set to “One question per page“). However, if you turn on the option “Disable going backward in the test”, test-takers will not be able to go back to the previous questions while taking the test. This option is configured in the test settings in the second step of the Test Creation Wizard.
Please check this article or watch this video to see how to create a simple test.

• Test Sections
If the test contains sections, you can allow test-takers to move between test sections and allow them to return to the previous test section until they submit it. For detailed instructions on how to enable section revisiting, please see this video.
Can a test be deleted permanently?

Tests can be deleted only if no student has taken the test, i.e., if all statuses in sessions are not attempted.
Before you delete the test, you have:

1. Suspend the test
2. Enable the “Allow delete data” option in the System settings.

Note that all data associated with the deleted test will be lost (from reports and statistics), and data cannot be retrieved.

For detailed instructions, please see the article or watch the video.
Can candidates change a testing session in which he will take a test?

The candidates can book the testing session he wants during the booking period. They can cancel that booking and rebook another one depending on the cancelation deadline.
Please see this article or video for more information on how the candidate can book, cancel, and reschedule tests.
What happens with candidates manually assigned to a self-enrollment session before price defining?

Manually added candidates into the session would not have to pay the defined price of the testing session.

This article explains how to set up predefined or custom prices for testing sessions.

This video explains the step-by-step process of purchasing the tests by candidates.
Is it possible to edit questions in an already published test?
Yes, it is possible to edit the questions in the published test, but depending on the test creation, different rules and procedures apply:
1. Generated exam – edit the questions in the question pool used in the test. The change will be applied only for new test attempts, and it will not affect the test attempts that are already finished.
2. Manually created exam – There are two ways on how you can edit the questions:
  - Edit questions in the test directly – Please check the chapter “Questions editing” in this article (The change will apply only to new test attempts). Note: We do not recommend this process if you have imported questions from the question pool, as questions will lose the connection with the pool after editing.
  - Edit questions in the question pool used in the test, then delete the old question from the test and import a new one (The change will apply only to new test attempts).
Please check this article to see more information about rules for both test creations.

Certificates

Can candidates access all certificates in the system, even the expired ones?

Yes, all certificates in the system can be accessed at any time.

For more information on creating a certificate and adding it to a test, please check this link. Also, you can watch this video.
Is it possible to import certificates?

It is not possible to upload the certificates which is created outside the application. Certificates can be created and customized only through the certificate builder within the application and then you can award previously created certificates to a large number of candidates using the certificates’ IDs.

For more information on creating and designing a certificate, please check this video.

Also, to see how to award a large number of candidates with certificates, please check this article.
When can administrator edit the assigned certificate?

If the test contains questions requiring manual grading, the administrator should grade the test first to edit certificate dates; otherwise, not. The candidate must pass a test before an administrator can see the certificates.

For more explanation on how to manually adjust certificate dates, please read this article.

For more information on creating new certificates, please watch this video.

Test Monitoring

Can one user/proctor monitor multiple individuals at once?

One user/proctor can monitor up to 25 candidates at once. However, to have a more secure process, we do not recommend one proctor monitor more than 10 candidates.
Check this video for more details on the proctor’s perspective of monitoring.
Also, for more related information, check this article.
How can I assign proctors to a test?

You can manually assign proctors to each testing session. – For more information, please check this article.

Also, you can create a testing location with proctors assigned. Then assign the location to the testing session. The proctors assigned to the location automatically become the proctors of that testing session. For more information, please check this article.

To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.
Can candidates take a break during the exam?
There are two ways how you can allow the break to a candidate:
1. You can enable the “Allow test continuation” option in the test creation process. Then, students will be able to take a break and resume when they want. For more detailed information on allowing test continuation, please check this article.
2. The proctor may pause the testing session for one student or all students when necessary.
If multiple displays are connected, can I see all of them during a test monitoring?

No, it is not possible to see content from multiple displays connected. However, the system will register if the candidate is not looking at the camera. Also, the proctoring can be configured to require an additional mobile camera to capture the user’s environment from another angle. That way, the proctor can see the environment around the student taking the test.

For more information on proctoring, please check our website.

To demonstrate what live proctoring looks like from a candidate’s perspective, please watch this video.
What test statuses YTM supports?
The test statuses can be:
- Waiting for report – Test that needs to be evaluated. If a test contains questions that should be manually graded, then the “Waiting for report” will be displayed. As soon as all questions are graded, the status will change to “Finished.” To see how to manually grade questions, please check this article.
- In progress – The candidate is taking the test at the moment. If the option “Allow continuation” is not enabled. In that case, this status can be displayed if a candidate has started the test but not finished it properly (refreshed the page or closed the browser). Then you will have to allow him to continue manually.
- Ready to modify – The candidate has finished the test, but you have allowed him/her to modify it. Then, the candidate will be able to re-enter the test and modify answers. For more information, please check this article.
- Ready to continue – The candidate has pressed the continue button or refreshed the page (only when the “Allow continuation” option is enabled). In the end, he will be able to continue the test.
- Not attempted – The candidate has not started the test yet.
- Finished – The candidate has completed the test, all questions are graded (automatically or manually). Then, the candidate passed or failed the test.
- Suspended – Status suspended is for all previous attempts.
Who can monitor tests during testing sessions?

We have two options to monitor tests during testing sessions. We offer both Automated and Live proctoring solutions. Automated proctoring is an artificial intelligence option that uses behavioral trackers, while Live proctoring is supervised by a real person in addition to automated behavioral trackers. Exams are live supervised by either your proctors or by our certified proctors.
Please watch these videos to see how looks live proctoring, and automated proctoring.

Test Grading

Do you support real-time grading?

Yes, YTM supports real-time grading. The students’ score updates with each submitted answer. The score displays to them during the test attempt. It is not the case when the test contains questions that need to be graded manually.
To enable real-time grading, you need to set it in the Test Creation Wizard.
For more related information about grading, please check this video.
Can a test be manually graded by multiple graders?

A test can have multiple test managers, and all of them can manually grade the test.
Is there a way to manually grade the test?

Yes, the test manager can manually grade any test he manages.
For detailed instructions on how to manually grade the test, please watch this video.
Also, for more information, please check this article.
Do you support a question’s automatic grading?

Yes, YTM support question’s automatic grading. There are ten different question types – multiple-choice, single choice, hotspot, fill in the blanks, essay, open-ended, true/false, branching, matching, matrix. Also, question types can be graded automatically, except essay questions. That type requires manual grading.
For more information about question types, please check this video.

Proctoring

Are videos available after the proctored test is finished?

The video recordings of the proctored test with highlighted times of suspicious behavior and an automatically generated report are available after a test-attempt.

You can watch this video to see how the process looks like.
What hours are available for taking the proctored test?

It depends on whether it will be automated or live proctoring and whether you will be using your proctors or ours.

In the case of automated proctoring – you can define the time for the exam by yourself.
In the case of the live proctoring with your proctors – you can define the time for the exam by yourself.
As for the live proctoring with YTM proctors – it can be defined with YouTestMe.

To demonstrate what live proctoring looks like from a student’s perspective, please watch this video.

For more information on proctoring, please check our website.
What if the student does not show up for a proctored exam?

The proctoring minutes stay unused. However, if you use live proctoring with YTM proctors, proctors’ time will be charged.

For more information on proctoring, please check our website.

To demonstrate what live proctoring looks like from a student’s perspective, please watch this video.
What if the student encounters difficulties before the exam?

Technical difficulties on the proctored exams are usually avoided through dummy exam sessions and timely equipment checks. If they do occur, a candidate can contact the YouTestMe support team for help.

To demonstrate what live proctoring looks like from a student’s perspective, please watch this video.

Also, you can check our website for more information on proctoring.
Is customer support available during the proctored exam?
Our team will be providing technical support during the proctored exam based on the support package that was purchased. We provide support for your admins via email and phone, with the response time defined in your level of support.

As for the support for the candidates, that option is included in the Premium Support. However, different options can be additionally included during the testing windows:

Automated proctoring with premium support during selected days
- Live proctoring with YTM proctors support
- Live proctoring with YTM proctors with premium support during selected days
- Or live proctoring with your proctors with premium support during selected days
Note that the difference between Premium Support and employing YTM proctors for live monitoring is that proctors are able to intervene and assist candidates using a webcam and live chat during their test-taking process. On the other hand, Premium Support is available only through email or phone.

For more information on proctoring, please check our website.

To demonstrate what live proctoring looks like from a student’s perspective, please watch this video.
Should I schedule proctored tests or can they be on-demand?

In the case of live proctoring, it is better for the test to be scheduled at a certain time for all candidates. This will give the proctor ability to monitor them in that defined time.

Unlike live proctoring, the automated allows you to define a testing window availability. Each candidate will take an exam at the time that best suits him/her.

To demonstrate what live proctoring looks like from a student’s perspective, please watch this video.

Also, you can check our website for more information on proctoring.
What are the systems requirements for proctored exam?
The system requirements for the proctored exam are:
- Camera
- Microphone or headphones with microphone
- Internet
- Laptop or Desktop computer
- Supported browser versions
  - Chrome 72+ (Windows 7, macOS 10.12 “Sierra”, Linux)
  - Firefox 66+ (Windows 7, macOS 10.12 “Sierra”, Linux)
The rest of the system requirements are the same as the minimum system requirements for running Google Chrome.

To demonstrate what live proctoring looks like from a student’s perspective, please watch this video.

Also, you can check our website for more information on proctoring.
What data is captured during the proctored exam?

The data that is captured during the proctored exam is configurable, meaning that everything can be turned on and off. The data includes a video recording of the testing environment, audio recording, photo, ID, and computer screen.

For more information on proctoring, please check our website.

To demonstrate what live proctoring looks like from a student’s perspective, please watch this video.
Can we organize our proctors?

Yes, you can organize the proctors yourself. A proctor will be able to supervise the exam in real-time, watching the test-taker’s surroundings and desktop to rule out cheating personally.

To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.

Also, for more information on proctoring, please check our website.
Do you provide room scanning during the proctored exam?

There is an option where candidates must use the QR code and connect the mobile phone before starting the test. They should then set the mobile phone behind them, enabling proctors to have a 360 view.

To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.

Also, for more information on proctoring, please check our website.
What is the candidate/proctor ratio?

Our recommendation is 8:1 if you use your proctors, 16:1 if you use YTM proctors, and the technical maximum for the proctored exam is 25:1.

To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.

Also, for more information on proctoring, please check our website.
Do you have live ID authentication?

In the case of live proctoring, proctors can verify the ID by contacting students during the exam and ask them to show their ID.

To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.

Also, for more information on proctoring, please check our website.
Where are the settings for the automated proctoring feature?
In the latest version of the application, it is impossible to adjust metrics (behaviors) in the application due to security. You can still choose a list of metrics you want to include, send us your list by email, and we will create a template on the proctoring server for you.
The offered metrics are shown below:
1. Focus changed to a different window
2. Full-screen mode is disabled
3. Webcam is disabled
4. Face invisible or not looking into the camera
5. Several faces in front of the camera
6. The face does not match the profile
7. Found a similar profile
8. Atypical keyboard handwriting
9. Microphone muted or its volume is low
10. Conversation or noise in the background
11. No network connection
12. No connection to a mobile camera
13. Screen activities are not shared
Once we finish the template, we will send you detailed instructions on how to set up Proctoring service in the application’s system setting.

Also, for more information on proctoring, please check our website.
What does the“Require positive proctoring report” option do?
If the “Require positive proctoring report” option is checked, a positive proctoring mark will be required for students to pass the test. Otherwise, the proctoring report will not affect the final score on the test.
If selected, it doesn’t mean that an administrator must review each test recording.

The score displaying is determined based on the enabled option during the test preparation.

There are three options available for displaying the report:
- “Real-time grading” – during the test-taking process, users will see the changes in their test score after submitting each answer.
- “On manager’s approval” – users will see the report after the test manager approves it.
- “Immediately after finishing” – users will see the report immediately after completing the test.
For more information about the “Require positive proctoring report” option, you can read in this article – How to connect the proctoring results with the outcome of the test.

Also, for more information on proctoring, please check our website.
Do you have live remote proctoring?

Yes, in addition to the system’s artificial intelligence behavior trackers, the exam can be proctored live by the proctors. This ensures the maximum integrity and security of your online examination.
Where is data warehoused?

The data collected during the proctored exam is warehoused on YouTestMe servers in Canada.

For more information on proctoring, please check our website.

In order to see how to create a proctored test and assign proctors, please watch this video.
Do you have automated ID authentication?

Yes. Once the system finishes the automated equipment check, students must take a photo of themself and their ID. After the exam, the photos are stored on the profile of the candidate and can be verified.

For more information on proctoring, please check our website.

In order to see how to create a proctored test and assign proctors, please watch this video.
Can a proctored test be stopped/suspended automatically for any reason?

No. The automated proctoring solution allows you to monitor both the candidate’s screen and face. The browser is not locked by using the proctoring solution, and it will not stop/suspend the exam if they exit the full screen. It will just mark that as suspicious behavior and notify the candidates that they need to access the full screen again. The entire process is recorded, allowing you to review the recording later and determine if the candidates have tried to cheat.

To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.

Also, for more information on proctoring, please check our website.
How “Verification of the person” works?

The candidate must capture the photo of the face and ID before starting the test. During the test, the system checks in real-time if the face in the front camera matches the face captured before starting the test. The proctor can verify the candidate’s identity and check the system’s conclusions at the proctoring report at any time.

To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.

Also, for more information on proctoring, please check our website.
What does “Post conclusion automatically” imply?

Implies that the system will automatically grade the proctoring session (candidate’s behavior) based on the specified session metrics and defined thresholds. The system automatically monitors the test attempt using various behavioral trackers and records the entire process, marking the moments of suspicious behaviors. Once the exam is finished, the system generates a credibility report and stores the exam footage for the optional subsequent human validation and review.
This article explains the Algorithm for calculating the Proctoring Credibility Score. The grade can be changed after the exam being reviewed. The option must be configured in the proctoring session template inside the proctoring system by YouTestMe.

To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.

Also, for more information on proctoring, please check our website.
What the “Found similar profile” warning means during the test-taking process?

“Found similar profile” warning means that the same or similar person took the test with proctoring from different YouTestMe profiles.
The system compares the photos taken at the beginning of the attempt of the proctored test that the candidate started. Ideally, there will be only one profile for a single person in the application.

To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.

Also, for more information on proctoring, please check our website.
Is it possible to review suspicious behavior by the candidate?

Once you access the recording of the candidate, you will be able to see the report and all suspicious behavior by a candidate.
1. Navigate to the Monitoring tab.
2. Click the “View the proctor report” icon in the Actions tab for the candidate.
3. When the window opens, in the right corner, you can see the chart bar with errors and all suspicious behavior during the test by the candidate.
4. At the bottom of the protocol, the session timeline is displayed, consisting of a timeline, the current playback position (vertical moving line), and horizontal sections.
The color (from green to red) highlights the minutes for which metrics in the proctoring system are collected.
Moving along the timeline, you can find violations you are interested in and play videos of these areas.
So you don’t have to watch the whole video – you can just review the moments of suspicious behavior.

To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.

Also, for more information on proctoring, please check our website.
Is there detection software to assist the proctor?
Yes, the AI helps the proctors monitor the students by marking the next behaviors flags:
- The absence of a human face in front of the camera
- Multiple or unauthorized faces in front of the camera
- Opening of any additional page in the browser
- Exiting the full-screen mode
- Background noise or conversation
- Changing the focus to a different window
- Having an additional display
- A muted microphone
- Unrecognized typing patterns
To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.

Also, for more information on proctoring, please check our website.
Is it possible to hide some notifications during an automated proctoring exam?

Yes, it is possible to disable the desired notifications (i.e., “Conversation or noise in the background”).

Kindly note that if some of them are disabled, the system will not count that as bad behavior, and they will not be marked in the candidate’s recording or report.

For more information on proctoring, please check our website page.

To demonstrate what automated proctoring looks like from a candidate’s perspective, please watch this video.
Is the QR code for an additional camera the same for everyone, or is it unique?

Yes, the QR code is unique and can’t be sent to others. Every candidate needs to log in to the test using his QR code.

For more information on proctoring options, please check our website page.
Is it possible to return to the test, which requires a QR code scanning, if the test allows continuation?

Yes, it is possible to continue the test. As long as a candidate does not close the mobile browser, instead just minimizes it during the break, he will be able to open it again, and the camera will be automatically connected.

For more information on proctoring options, please check our website page.
What if students have a network connection problem during the proctored exam?
The system will prevent candidates from taking the test if the proctoring connection is unstable or completely lost.

If any proctoring connection problem occurs, the system will pause the test attempt and pop up the dialogue to the candidate with two options:
1. To try to reconnect the proctoring session manually.
2. To continue the test attempt later.

My Assignments

Test-Taking

Can students enroll themselves in an assignment?

Yes, students can enroll themselves. You can enable the self-enrollment option for tests, surveys, and training courses. That makes them available to a group of users or all users in the system.
For more information, please check this video.
What when is lost connection during the test-taking process?

In case of a lost connection, the system stores all data – all submitted answers. The user has to contact the test manager who will then allow him/her to continue the test.
For more related information, check this article.
Can calculator and notes be used on test-taking?

Test-takers can use a calculator and notes during the exam. Test-takers can take notes within the specific application section designed for these purposes, and this option can be disabled.
For more information, please check this video.
The proctoring test page does not open

The proctoring test page may not open if cookies of third-party sites are blocked in the browser. To disable the “Block third-party cookies” in Chrome, navigate to
“Settings” -> “Advanced” -> “Site settings” -> “Cookies”

Page loading can also be blocked by some browser extensions, such as VPN Proxy or ad blockers. It would
help if you try disabling all third-party extensions. In the Chrome browser, this can be done on the
“chrome://extensions/” page, which can be opened through “Menu -> Advanced Tools -> Extensions.

To see how to take a live proctored exam: conduct an equipment check, verify your identity and interact with a proctor, please watch this video.
I can not get my identification document to scan in the system

When uploading a document, the document needs to be visible, and therefore it is best to capture only the
the document, in close, without any background.

Good example:

Bad example:
Proctoring does not start on iOS Safari

For proctoring to work correctly, you must disable the option “Settings -> Safari -> Privacy & Security ->Prevent Cross-Site Tracking.”
The MediaRecorder error on iOS Safari

For the system to work correctly in iOS Safari, the MediaRecorder option must be enabled in the Settings → Safari → Advanced → Experimental Features → MediaRecorder.
Scrolling does not work on iOS Safari

In iOS Safari, scrolling inside IFRAME elements may not work when “Async Frame Scrolling” is enabled in Safari. You should disable this option “Settings -> Safari -> Advanced -> Experimental Features -> Async Frame Scrolling”.
What happens if the phone rings during the test?
It depends on the phone and its settings. On some phones, everything stays as it is even though the candidate answers the phone call. On some phones, the mobile camera is stopped, but the camera reappears as soon as the call is finished.

To prevent even a short break, we would recommend that candidates:
1. Turn on “Airplane mode” on their phone, and after that
2. Turn on the WIFI that is needed for a test connection.
What happens if the phone runs out of battery during the test?

If the phone shuts down, the mobile phone camera will be disconnected, but the web camera will remain connected. The most important thing is that the mobile camera is turned on at the beginning of the test to record the candidate’s environment and determine that he does not use another monitor or additional reference documentation.

If the mobile phone runs out of battery, the proctors will continue to monitor them via webcam and see all irregularities. However, we would recommend keeping the Phone on the charger during the exam to avoid this situation.
Is there an alternative to using the camera on the phone as an additional monitoring option?

Candidates can use a mobile phone or tablet as an additional webcam.
How can test-takers prepare themselves for a proctored test?

Here is the “Test-taking guide” template, as well as the video tutorial of the test-taking process proctoring option enabled.
• Test-taking Guide
• Test-taking with Live Proctoring.

The Test-taking guide may be customized according to your needs, and we can add the reference documents along with more specific rules or guidelines that students need to acknowledge.

Also, this is the document with best practices for organizing the proctored test – Best Practices for Proctored test.

For more information on proctoring, please check our website.
What happens if the student is late?
In the case of an automated proctored exam, the candidate can take it at any time that suits him the best within the testing window’s availability.

As for the live proctoring, depending on your instructions, the student can be:
- Allowed more time if that is agreed and proctors are available.
- Notified about the remaining time.
Also, you can check our website for more information on proctoring.
Which mobile browsers are supported when connecting an additional camera during the proctored test?
You may use the following browsers to scan the QR code and connect an additional mobile camera to a proctored test:
- • Google Chrome
- • Firefox
- • Safari
- • Brave
The mobile browser which is not supported:
- • mi browser
In case you use Xiaomi mobile phone (mi browser), you can scan the QR code in the following ways:
- • Open Google Chrome browser on your phone and scan the code using an online scanner.
- • Download the scanner on your phone and use Google Chrome as a default browser.
- • Use Google Lens.
Is there a systems test before taking the proctored exam?
Before organizing the official testing, we recommend creating a dummy test with some random questions carrying 0 points. The dummy test’s purpose is to help your candidates to get familiar with the application and test their equipment (camera, microphone, etc.).

The dummy test should be mandatory since candidates need to make sure to have the necessary equipment for the proctored test.

Also, we are offering to send you the questions for the dummy test and help you organize everything.

In order to help candidates to prepare for the process in the best way, you should:
- Emphasize all relative materials on the login page.
- Create a custom email notification that will contain all necessary information.
Once the candidates finish the dummy test, you should organize the official one.
How can students access the test?

Students can access the test via the direct link sent by an admin or see and access all tests from the “My Assignments ” page.
Is there a way to print out a test with all questions?

Yes, YouTestMe allows you to print a paper copy of a test with all the questions. For more information on how to export a test as PDF, please check this link.

If you want to print a paper copy of a test with the correct answers, the “Export test key” option is also available.
If some candidates have already purchased the tests, would anything happen if I temporarily suspend a test?

If you suspend a test, candidates who have purchased for the session will not be able to see and access that session. The moment you unsuspend the test, the candidates will be able to take the test without any problems because they have purchased it earlier.

For a short demonstration of the YouTestMe GetCertified e-commerce module and the step-by-step process of purchasing the tests by candidates, please check this link.
Where can I find my personal report for a test?

To find your personal report:
1. Navigate to the “My assignments” page.
2. Find the desired test, and on the right side, you should click the “Personal report” button.

Note that you cannot review the report until it is graded (if some questions require manual grading).

If you retake a test multiple times, you will also see the previous attempts’ reports.

For more information on the test-taking process please check this link.

Test Results and Certificates

Can the certificate be accessed at any time during its validity period?

Yes, you can access the certificate at any time. A candidate can log into the application, then access the certificate, and download it at any time.
For more related information on certificates, please check this article.
Also, for more details on how to create certificates, please watch this video.
How does the student receive their exam results?
There are two types of results for the proctored exam. One is the score obtained by achieving enough points on the exam which can be configured in three ways:
1. “Real-time grading” – during the test-taking process, users will see the changes in their test score after submitting each answer.
2. “On manager’s approval” – users will see the report after the test manager approves it.
3. “Immediately after finishing” – users will see the report immediately after completing the test.
The proctoring result:

There is an option to enable “Require positive proctoring feedback” meaning that the positive proctoring mark will be required for students to pass the test. Otherwise, the proctoring report will not affect the final score on the test.

In order to see how to create a proctored exam and assign proctors, please watch this video.

Reporting

Can you provide report with scaled scores?
YouTestMe GetCertified allows you to:
1. Create any number of grading scales
2. Apply grading scales to a test or specific test section
3. Generate a report that will contain grades defined by scales
4. Export grading scales in an Excel file
For more information on how to define and add grading scales, please read this article.
Is it possible to see user’s IP address?
Yes, it is possible to see a user’s IP address in the “Users audit trail” table, which you can find in the predefined reports.

The “Users audit trail” table contains:
1. All user’s actions in the application
2. The date of realization of those actions,
3. The IP address from which those actions were performed.
For more information on predefined reports, please read this article.
What kind of reports can GetCertified generate?
All of the events and activities that occur in the system are stored in the database. We use that data to generate reports. Every module has several reports associated with it (reports related to the test attempts, questions, answers, tests as a whole, and many more). Any report you need can be extracted from the database if it’s not already in the system.

We provide extensive reporting capabilities on all levels of the application. With our report, you can examine:
1. The validity of test attempts (automated proctoring)
2. The individual and collective results of your students
3. Question statistics
4. Standard and advanced test statistics
5. Many more reports not directly related to the testing module
For a quick overview of reporting module that contains over 40 types of Predefined Reports, sophisticated Report Builder, the system for scheduling reports, and a section for the most important ones, please watch this video.
Are score reports broken down by category available?
Yes. Score reports can be broken down using several criteria:
1. Test sections
2. Question pools
3. Locations
4. Testing sessions
5. Time frames.
To see what a report looks like for one of the above criteria, please read this article.
Is it possible to pull reports using profile Information?

Yes, YouTestMe Get Certified allows you to pull demographic reports using the report builder. In the report builder, you can see all user data and decide which user attributes to include in the demographic report.

For more information about Reporting Builder, please watch this video.
Can the system generate custom reports?

Yes. YouTestMe GetCertified allows you to specify the exact data you want to include in your reports, through the Report Builder.

For more information about Report Builder, please watch this video.
Which item analysis and reporting options does you offer?
YouTestMe GetCertified has a wide range of standard reporting options that offer insights regarding:
1. Users
2. Tests
3. Training Courses
4. Surveys
5. Questions
6. System performances
For more specific information, YouTestMe GetCertified offers a report builder feature that allows users to create custom reports that suit their needs. For more information about Report Builder, please watch this video.

All tabular reports can be exported to Excel files and scheduled to be sent regularly over email or SFTP.

When it comes to Item analysis specifically, YouTestMe GetCertified provides reports such as:
1. Success ratio – tracking the performance on each question within the test. With the question success ratio’s help, test managers can see which question was more or less challenging to test takers.
2. Partial scores within a test (based on the question bank/pool) – users can see how the test taker has performed in different knowledge areas included in the test.
3. Item reliability – differentiates between reliable and unreliable questions by comparing their scores with the overall test score using Pearson’s correlation coefficient.
The reports section can be expanded based on your specific requirements and needs.

For a quick overview of reporting module that contains over 40 types of Predefined Reports, sophisticated Report Builder, the system for scheduling reports, and a section for the most important ones, please watch this video.
Can reports contain user information, or only test statistics?

Yes. YouTestMe GetCertified offers a report builder feature that allows users to create custom reports that can contain user information too. For more information on Report Builder, please watch this video.

It is also available predefined reports feature that contain user statistics and information. For more information on Predefined Reports, please read this article.
Can a personal report be exported if the report setting is “Score Only”?

No, currently is not possible to download the report after finishing the test while the score-only option is enabled.

For instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers, watch this video.

Also, for more information on how to customize a PDF version of a score report, please read this article.
Is it possible to export report about proctors assigned to a test?
Yes. Once you create testing sessions, you can export the list of proctors by testing sessions by following the next steps:
1. Open the desired test.
2. Navigate to the Proctors tab.
3. Export the list of proctors by sessions as a PDF or Excel file.
If you select the “All sessions” option, all assigned proctors will appear, and the “Session” column next to the name will show in which session they proctored.

Also, it can be selected for each session separately by clicking on the name of the desired session in the drop-down menu.

For more information on how to create proctored tests and assign proctors, please see this video.

Also, for more information on proctoring option, please see our website page.
Could the test results be sent to the personal admin e-mail?

Yes. You can schedule a report on test results and specify recipients’ email addresses and how often the report will be sent.

For more information on scheduling reports, please read this article, or watch this video.

System Administration

How to self-host the application?

YouTestMe GetCertified is delivered in a plug-and-play pre-configured Virtual Appliance, and as such, requires to be deployed via a hypervisor software. The host server can run any operating system, as long as it has suitable hypervisor software installed on it (e.g., Oracle VirtualBox, VMware Player, VMware ESXi).

To see more about hosting options, please check this link.

To see how to install YouTestMe System as Virtual Appliance, please check this article.
Storage limit in YouTestMe GetCertified

There is no limit regarding the number of attachments, registered users, questions, tests, training courses.

To see more information about YouTestMe GetCertified main features, please check this link.

Also, to see the YouTube playlist with instructional videos, please check this link.
What are the system specifications for synchronizing with external systems?

System specifications refer to details about the protocol of communication that the external system is using. Our system can adapt to any protocol of communication to successfully integrate with external systems.
How can the application be hosted?

You can use our hosting services (or a hosting provider of your choice) for cloud-based hosting, or you can use your servers and install the application on your premises, behind your firewall.

To see more information about the hosting option, please check this link.

Also, you can see more information for the “Cloud hosting” option of YouTestMe solutions on this link.
Why the message “Not authorized to see content” appear after login?

When you are testing the application and logging in with an admin account and then with a student account the data is cached and therefore shows that the student cannot see the same content as admin. The mentioned situation won’t happen to the student as he will log in from his account only.

To see how to register with or without the manager’s approval, please check this article or watch this video.
Can the virtual machine have more than one administrator?

Yes, the virtual machine represents a Linux server, and thus supports having more than one administrator.
Where is the access portal for both participant and administrator hosted?

GetCertified is a web-based Java application that can be accessed via URL, regardless of the hosting. It applies to both participants and administrators, as the system supports administration within the application as well.

Since our application is defined as a Linux-based Virtual Appliance, the system administrator can use different protocols to access the virtual machine: SSH, VNC, SFTP, etc.

If the application is hosted on one of the cloud platforms, such as Amazon or Microsoft Azure, administrators access the environment through the corresponding cloud provider web portal.
Do you offer a completely managed cloud environment or is hardware managed by clients?

We offer both solutions. If the application is hosted on the cloud, the environment is managed and maintained by YouTestMe. In case you choose the virtual appliance and on-premise hosting, your team can fully manage the hardware.
What are the system requirements for using the YouTestMe GetCertified?

The minimum system requirements for running the YouTestMe application are the same as the minimum system requirements for running Google Chrome.

Here you can find the minimum system requirements for running Google Chrome.
Application is lagging, what should I do?

In case the application is lagging, please delete the caches, cookies and make sure you have a stable connection.

Training Courses

Is it allowed to preview training course material?

Yes, it is allowed. As an Instructor, you can create a demo user with a student role by yourself and preview a training course material.
Which are supported attachment types in the step of the training course?

Supported attachment types are MP4, MP3, PDF, Google Docs, .ZIP, YouTube video, Vimeo video, Link, or Picture. The file limit is 150MB.
For other file types, you can compress them in the .ZIP file format and add it as a Training courses’ attachment.

For more information on how to build training courses for your candidates by organizing lessons, adding learning materials in the form of text or multimedia, and assigning tests for knowledge checks, please check our video.
Is it possible to set step duration in the training course?

No, currently is not possible to set the time for a candidate to finish the training course step. It is only possible to set the duration time for the test assigned to the step in the training course.

Please see this link for more information on how to create a training course with existing and ad-hoc tests.

No result

General

Users

Questions

Tests

Test-taking

Training Courses

Surveys

Reporting

System

Integrations

What’s New

Frequently Asked Questions