Serving Our Customers
At YouTestMe, we strive to integrate customer service into every aspect of our business. Our goal is to help customers optimize the use of YouTestMe GetCertified, ensure they are heard, guided, and empowered to advance their
knowledge examination platform.
Technical support via email
Regular software updates
Free previews of new versions of the application
Assistance with the installation of application upgrades
Up-to-date manuals and best practices for users and administrators
Training materials and instructional videos
Response time up to 24, 16, or 8 hours on business days
Dedicated phone line
Technical support via conference tools (Webex, Google meet, etc.), email, and phone
Immediate response during the client’s working hours (8 hours shift, business days)
Dedicated customer success manager
Clients can decide on particular customer services, a medium of communication, response time, and availability days of the support team. In addition to technical support, we can also assist your test-takers before, during, and after the examination. You can rent our support services for candidates only when you need them, during particular testing sessions.