Frequently Asked Questions

General
Data Privacy
  • Is it possible to disable personal data collecting?

    Yes. You can disable the Privacy module in system settings to exclude the fields for entering personal information.

  • Are you compliant with the European Privacy Regulation?

    Yes, TouTestMe is in full compliance with the European Privacy Regulation.

  • Where is the data stored, and for how long?

    The data is stored in a database, which is an essential part of the system. It is encrypted and can be viewed only through application. The data can be stored indefinitely but can also be erased per user’s request.

  • How you keep the exam content secure?

    We have multiple levels of security:
    1. application-level – only users with adequate permission can view the exam content outside of the test-taking process
    2. test level – only users assigned as test managers of a particular exam can access its content outside of the test-taking process
    3. test-taking level – test-taking can be limited to a specific IP range, and a browser lockdown option can be enabled
    4. randomization level – exams can have multiple versions, and randomization of questions and answers can be applied
    5. encryption level – data is encrypted at transit and rest using industry-standard algorithms
    6. system-level – the entire system has a rigorous lengthy list of security procedures to avoid any possibility of unauthorized access

Delivery
Pricing
  • What is your pricing model?

    Purchasing the software license represents a one-time fee. Hosting and support are optional and are paid annually. Additional development required for customization and integrations is charged based on the scope of the project.

  • Which is the software price for various levels of service?

    Our team specializes in custom complete solutions, and the final price of the software depends on the client’s use case scenarios and requirements.

    To determine the adequate edition of YouTestMe GetCertified for your organization, we would kindly ask you to answer the questions from our Pricing Questionnaire.

    Once we have determined the adequate edition, we would be happy to provide you with the appropriate pricing options, schedule a call to go over our proposal or demonstrate the functionalities that interest you.

Services
  • What kind or proctor service do you use (e.g., virtual, automated, live)?

    YouTestMe offers four kinds of proctor service:
    1. automated proctoring that does not require human proctors
    2. monitoring panel for users that are assigned as proctors of a test
    3. online proctoring provided as a service of the YouTestMe support team
    4. live proctoring with our partners that specialize in exam delivery

  • Is there any user interface training provided?

    Our support team provides training sessions to clients when needed. In addition to that we provide:

    • A rich knowledge base with up-to-date manuals and best practices for users and administrators
    • The playlist with useful instructional videos
    • The dedicated wiki page for each client, which we can update with useful materials and information students need to acknowledge
    • In-app help system
  • What support services do you offer?

    We have Standard and Premium support packages. Moreover, we are always open to creating a custom support package that suits your requirements and budget. You may examine the support packages here.

  • Do you have multilingual proctors?

    Kindly note that we only have English proctors. However, the option to train proctors for other languages can be explored as well.

    Also, you can organize your proctors who will supervise the exam in real-time, watching the test-takers surroundings and desktop to rule out cheating personally. The video of the test with highlighted times of suspicious behavior and an automatically generated report are available after a test attempt if further review is needed.

    For more information on proctoring, please check our website.

    To demonstrate what live proctoring looks like from a student’s perspective, please watch this video.

Functionalities
  • Can GetCertified be integrated with external systems?

    Our Development Team specializes in integrations and customization. GetCertified can be integrated with any external system our clients provide us the specification for.

  • How many administrators can the application have?

    The application supports an unlimited number of administrators.

  • What does the phrase ‘’concurrent user’’ mean?

    Concurrent users represent all users (administrators, instructors, students, etc.) connected and active in the application simultaneously during the testing phase.

  • Are the notifications automatically sent via email?

    Yes, the system automatically sends an email notification triggered by a user’s specific action. You can customize the email notification templates by following the notification configuration instructions.

  • Can the software be used as LMS, or is it compatible with other learning management systems?

    YouTestMe GetCertified is a web-based examination software for knowledge evaluation and certification. It can be used as a complete LMS since it contains modules for creating and taking training courses, surveys, and tests, providing you with full and automated learning and examination environment.

    Additionally, YouTestMe GetCertified can be integrated with any LMS and allow you to track candidates’ progress in your preferred environment.

    To see how to how to integrate YouTestMe GetCertified with your LMS, please read the article.

  • Do you have the ability to bookmark pages and come back later?

    Every page has its URL and can be bookmarked.

  • Does the solution require an always-on internet connection (wireless or wired)?

    No. If hosted on your premises, you do not even need to have access to the internet. The system can entirely function within your internal network.

  • Does your system support different languages?

    Yes, our system is available in English and French. The users can select the preferred language on the login page before they enter the application.

  • Does your application provide proctoring?

    Yes, YouTestMe GetCertified supports automated proctoring by tracking the student’s web camera, microphone, and screen. Our solution identifies suspicious behaviors such as:

    1. Change of focus to a different window.
    2. Window browser that is not maximized.
    3. The absence of a human face in front of the camera.
    4. Multiple or unauthorized faces in front of the camera.
    5. Noise in the background.
    6. An additional display is attached.
    7. Abnormal activity on the screen.

    All of the test attempts can be monitored in real-time or reviewed afterward. The software automatically determines the credibility of each attempt and exact times when the suspicious behaviors occurred.

  • Can we brand the application?

    Yes, you can fully brand the application by changing the application theme, the appearance of the login page, logo, and favicon. Here you can find more information on how to brand application.

  • Is it possible to use the application on tablets and smartphones?

    No. We certified the application for usage via personal computers and laptops exclusively.

    The system requirements are the same as the minimum system requirements for running Google Chrome.

  • Does your application offer some accessibility fixtures?

    YouTestMe does its utmost to ensure its software is adapted to serve all individuals with any type of disability. Our team continuously advances our platform’s capabilities and develops custom features and functionalities to fulfill our clients’ requests and scenarios.

    Some of the functionalities that are currently supported are:

    • A wide range of question types allows you to choose a question format and layout most suitable for your candidates
    • Possibility to extend the exam duration only for specific candidates that need additional time to complete the exam.
    • Possibility to include additional assistance (hints or additional time per question) for questions
    • Various kinds of textual modifications will help you create visible and easily readable questions and answers. You can also create translated versions of your questions and create mathematical formulas.
    • Multimedia files can be included in both questions and answers (images, audio, video) that can facilitate your candidates’ test-taking process. Images can be enlarged, and audio and video files repeated an unlimited number of times.
    • Specific colors, icons, and shapes that create a simple and user-friendly interface
    • An intuitive user interface that allows your candidates to easily and efficiently navigate the application and test-taking process
  • Which security mechanisms and cheating prevention tools your application offers?

    Our software is specialized in delivering high-stakes exams securely to your candidates’ homes or offices.

    To meet every budget, we offer professional AI proctoring solutions and cost-effective alternatives that use conference tools for online proctoring.

    Moreover, YouTestMe GetCertified features various cheating prevention mechanisms such as question and answer randomizationlockdown browser, test generator, etc.

    You can learn more about those possibilities on our web page, take a look at our January Newsletter that contains all proctoring options summarized, or watch proctoring videos.

  • What is the time required to setup the proctoring solution?

    The system can be set up in 5 business days.

    For more information on proctoring, please check our website.

    To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.

User Management
Roles and Permissions
  • Which roles can users have in the application?

    The default user roles are Administrator, Instructor, Proctor, and Student. However, you can create custom user roles with specific permissions.

  • Do you have a proctor account?

    Yes. A user with a “Proctor” security role can only access the panel for monitoring the test attempts.

  • Which permissions do default roles have?

    Students can take tests, surveys, and attend training courses. Proctors can monitor test attempts. Instructors can manage tests, surveys, and user groups. Administrators can access all functionalities within the system.

  • Can only administrators change a user’s first and last name?

    Depending on your role and permissions, you can change users’ account information, modify password settings, or add attachments to their accounts.

    In order to edit user data, a role should hold the following permission: Change other user’s personal information (Permission 14)

    If you do not want users with other roles (e.g., instructors) to be able to change users’ personal information, you need to turn off the above-mentioned permission for those roles. To see how you can manage roles and permissions, please watch this video.

  • Can I modify the application’s access for different users?

    The administrator can change the permissions of all users at any time. It can set another default role to the user, or create a new custom role. To see more about roles and permissions, please check this article or watch this video.

Users Creation
User Groups
User Profiles
Test Management
Questions
Test Creation
Certificates
Test Monitoring
  • Can one user/proctor monitor multiple individuals at once?

    One user can monitor up to 25 candidates at once. However, to have a more accurate and secure process, we do not recommend one proctor to monitor more than 10 candidates.

  • How can I assign proctors to a test?

    You can assign proctors to tests in two ways:

    1. Manually assign proctors to each testing session. – For more information, please check this article.
    2. Create a testing location with proctors assigned.  Then assign the location to the testing session.

    The proctors assigned to the location automatically become the proctors of that testing session. For more information, please check this article.

    To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.

  • Can candidates take a break during the exam?

    There are two ways the break can be allowed:

    1. Enabling the “Allow test continuation” option, students will be able to take a break and resume when they want.
    2. The proctor may pause the testing session for one student or all students when necessary.
  • If multiple displays are connected, can I see all of them during a test monitoring?

    No, it is not possible to see content from multiple displays connected. However, the system will register if the candidate is not looking at the camera. Also, the proctoring can be configured to require an additional mobile camera to capture the user’s environment from another angle. That way, the proctor can see the environment around the student taking the test.

    For more information on proctoring, please check our website.

    To demonstrate what live proctoring looks like from a candidate’s perspective, please watch this video.

  • Can you provide me a list of all the statuses that a test may have?

    The statuses that a test may have are:

    • Waiting for report – Test that needs to be evaluated. If a test contains questions that should be manually graded, then the “Waiting for report” will be displayed. As soon as all questions are graded, the status will change to “Finished.” To see how to manually grade questions, please check this article.
    • In progress – The candidate is taking the test at the moment. If the option “Allow continuation” is not enabled. In that case, this status can be displayed if a candidate has started the test but not finished it properly (refreshed the page or closed the browser), and then you will have to allow him to continue manually.
    • Ready to modify – The candidate has finished the test, but you have allowed him/her to modify it. The candidate will be able to re-enter the test and modify answers.
    • Ready to continue – The candidate has pressed the continue button or refreshed the page (only of “Allow continuation” option is enabled). He will be able to continue the test.
    • Not attempted – The candidate has not started the test yet.
    • Finished – The candidate has completed the test, all questions are graded (automatically or manually), and the candidate passed or failed the test.
    • Suspended – All previous attempts have status suspended.
  • Who can monitor tests during testing sessions?

    We have two options for online supervision. We offer both Automated and Live proctoring solutions. Automated proctoring is an artificial intelligence option that uses behavioral trackers, while Live proctoring is supervised by a real person in addition to automated behavioral trackers. Exams are live supervised by either your proctors or by our certified proctors.

Test Grading
Proctoring
  • Are videos available after the proctored test is finished?

    The video recordings of the proctored test with highlighted times of suspicious behavior and an automatically generated report are available after a test-attempt.

    You can watch this video to see how the process looks like.

  • What hours are available for taking the proctored test?

    It depends on whether it will be automated or live proctoring and whether you will be using your proctors or ours.

    In the case of automated proctoring – you can define the time for the exam by yourself.
    In the case of the live proctoring with your proctors – you can define the time for the exam by yourself.
    As for the live proctoring with YTM proctors – it can be defined with YouTestMe.

    To demonstrate what live proctoring looks like from a student’s perspective, please watch this video.

    For more information on proctoring, please check our website.

  • What if the student does not show up for a proctored exam?

    The proctoring minutes stay unused. However, if you use live proctoring with YTM proctors, proctors’ time will be charged.

    For more information on proctoring, please check our website.

    To demonstrate what live proctoring looks like from a student’s perspective, please watch this video.

     

  • What if the student encounters difficulties before the exam?

    Technical difficulties on the proctored exams are usually avoided through dummy exam sessions and timely equipment checks. If they do occur, a candidate can contact the YouTestMe support team for help.

    To demonstrate what live proctoring looks like from a student’s perspective, please watch this video.

    Also, you can check our website for more information on proctoring.

     

  • Is customer support available during the proctored exam?

    Our team will be providing technical support during the proctored exam based on the support package that was purchased. We provide support for your admins via email and phone, with the response time defined in your level of support.

    As for the support for the candidates, that option is included in the Premium Support. However, different options can be additionally included during the testing windows:

    Automated proctoring with premium support during selected days

    • Live proctoring with YTM proctors support
    • Live proctoring with YTM proctors with premium support during selected days
    • Or live proctoring with your proctors with premium support during selected days

    Note that the difference between Premium Support and employing YTM proctors for live monitoring is that proctors are able to intervene and assist candidates using a webcam and live chat during their test-taking process. On the other hand, Premium Support is available only through email or phone.

    For more information on proctoring, please check our website.

    To demonstrate what live proctoring looks like from a student’s perspective, please watch this video.

  • Should I schedule proctored tests or can they be on-demand?

    In the case of live proctoring, it is better for the test to be scheduled at a certain time for all candidates. This will give the proctor ability to monitor them in that defined time.

    Unlike live proctoring, the automated allows you to define a testing window availability. Each candidate will take an exam at the time that best suits him/her.

    To demonstrate what live proctoring looks like from a student’s perspective, please watch this video.

    Also, you can check our website for more information on proctoring.

  • What are the systems requirements for proctored exam?

    The system requirements for the proctored exam are:

    • Camera
    • Microphone or headphones with microphone
    • Internet
    • Laptop or Desktop computer
    • Supported browser versions
      • Chrome 72+ (Windows 7, macOS 10.12 “Sierra”, Linux)
      • Firefox 66+ (Windows 7, macOS 10.12 “Sierra”, Linux)

    The rest of the system requirements are the same as the minimum system requirements for running Google Chrome.

    To demonstrate what live proctoring looks like from a student’s perspective, please watch this video.

    Also, you can check our website for more information on proctoring.

  • What data is captured during the proctored exam?

    The data that is captured during the proctored exam is configurable, meaning that everything can be turned on and off. The data includes a video recording of the testing environment, audio recording, photo, ID, and computer screen.

    For more information on proctoring, please check our website.

    To demonstrate what live proctoring looks like from a student’s perspective, please watch this video.

  • Can we organize our proctors?

    Yes, you can organize the proctors yourself. A proctor will be able to supervise the exam in real-time, watching the test-taker’s surroundings and desktop to rule out cheating personally.

    To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.

    Also, for more information on proctoring, please check our website.

  • Do you provide room scanning during the proctored exam?

    There is an option where candidates must use the QR code and connect the mobile phone before starting the test. They should then set the mobile phone behind them, enabling proctors to have a 360 view.

    To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.

    Also, for more information on proctoring, please check our website.

  • What is the candidate/proctor ratio?

    Our recommendation is 8:1 if you use your proctors, 16:1 if you use YTM proctors, and the technical maximum for the proctored exam is 25:1.

    To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.

    Also, for more information on proctoring, please check our website.

  • Do you have live ID authentication?

    In the case of live proctoring, proctors can verify the ID by contacting students during the exam and ask them to show their ID.

    To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.

    Also, for more information on proctoring, please check our website.

  • Where are the settings for the automated proctoring feature?

    In the latest version of the application, it is impossible to adjust metrics (behaviors) in the application due to security. You can still choose a list of metrics you want to include, send us your list by email, and we will create a template on the proctoring server for you.
    The offered metrics are shown below:

    1.  Focus changed to a different window
    2. Full-screen mode is disabled
    3. Webcam is disabled
    4. Face invisible or not looking into the camera
    5. Several faces in front of the camera
    6. The face does not match the profile
    7. Found a similar profile
    8. Atypical keyboard handwriting
    9. Microphone muted or its volume is low
    10. Conversation or noise in the background
    11. No network connection
    12. No connection to a mobile camera
    13. Screen activities are not shared

    Once we finish the template, we will send you detailed instructions on how to set up Proctoring service in the application’s system setting.

    Also, for more information on proctoring, please check our website.

  • What does the“Require positive proctoring report” option do?

    If the “Require positive proctoring report” option is checked, a positive proctoring mark will be required for students to pass the test. Otherwise, the proctoring report will not affect the final score on the test.
    If selected, it doesn’t mean that an administrator must review each test recording.

    The score displaying is determined based on the enabled option during the test preparation.

    There are three options available for displaying the report:

    •  “Real-time grading” – during the test-taking process, users will see the changes in their test score after submitting each answer.
    • “On manager’s approval” – users will see the report after the test manager approves it.
    • “Immediately after finishing” – users will see the report immediately after completing the test.

    For more information about the “Require positive proctoring report” option, you can read in this article – How to connect the proctoring results with the outcome of the test.

    Also, for more information on proctoring, please check our website.

  • Do you have live remote proctoring?

    Yes, in addition to the system’s artificial intelligence behavior trackers, the exam can be proctored live by the proctors. This ensures the maximum integrity and security of your online examination.

  • Where is data warehoused?

    The data collected during the proctored exam is warehoused on YouTestMe servers in Canada.

    For more information on proctoring, please check our website.

    In order to see how to create a proctored test and assign proctors, please watch this video.

     

  • Do you have automated ID authentication?

    Yes. Once the system finishes the automated equipment check, students must take a photo of themself and their ID. After the exam, the photos are stored on the profile of the candidate and can be verified.

    For more information on proctoring, please check our website.

    In order to see how to create a proctored test and assign proctors, please watch this video.

  • Can a proctored test be stopped/suspended automatically for any reason?

    No. The automated proctoring solution allows you to monitor both the candidate’s screen and face. The browser is not locked by using the proctoring solution, and it will not stop/suspend the exam if they exit the full screen. It will just mark that as suspicious behavior and notify the candidates that they need to access the full screen again. The entire process is recorded, allowing you to review the recording later and determine if the candidates have tried to cheat.

    To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.

    Also, for more information on proctoring, please check our website.

  • How “Verification of the person” works?

    The candidate must capture the photo of the face and ID before starting the test. During the test, the system checks in real-time if the face in the front camera matches the face captured before starting the test. The proctor can verify the candidate’s identity and check the system’s conclusions at the proctoring report at any time.

    To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.

    Also, for more information on proctoring, please check our website.

  • What does “Post conclusion automatically” imply?

    Implies that the system will automatically grade the proctoring session (candidate’s behavior) based on the specified session metrics and defined thresholds. The system automatically monitors the test attempt using various behavioral trackers and records the entire process, marking the moments of suspicious behaviors. Once the exam is finished, the system generates a credibility report and stores the exam footage for the optional subsequent human validation and review.
    This article explains the Algorithm for calculating the Proctoring Credibility Score. The grade can be changed after the exam being reviewed. The option must be configured in the proctoring session template inside the proctoring system by YouTestMe.

    To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.

    Also, for more information on proctoring, please check our website.

  • What the “Found similar profile” warning means during the test-taking process?

    “Found similar profile” warning means that the same or similar person took the test with proctoring from different YouTestMe profiles.
    The system compares the photos taken at the beginning of the attempt of the proctored test that the candidate started. Ideally, there will be only one profile for a single person in the application.

    To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.

    Also, for more information on proctoring, please check our website.

  • Is it possible to review suspicious behavior by the candidate?

    Once you access the recording of the candidate, you will be able to see the report and all suspicious behavior by a candidate.
    1. Navigate to the Monitoring tab.
    2. Click the “View the proctor report” icon in the Actions tab for the candidate.
    3. When the window opens, in the right corner, you can see the chart bar with errors and all suspicious behavior during the test by the candidate.
    4. At the bottom of the protocol, the session timeline is displayed, consisting of a timeline, the current playback position (vertical moving line), and horizontal sections.
    The color (from green to red) highlights the minutes for which metrics in the proctoring system are collected.
    Moving along the timeline, you can find violations you are interested in and play videos of these areas.
    So you don’t have to watch the whole video – you can just review the moments of suspicious behavior.

    To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.

    Also, for more information on proctoring, please check our website.

  • Is there detection software to assist the proctor?

    Yes, the AI helps the proctors monitor the students by marking the next behaviors flags:

    • The absence of a human face in front of the camera
    • Multiple or unauthorized faces in front of the camera
    • Opening of any additional page in the browser
    • Exiting the full-screen mode
    • Background noise or conversation
    • Changing the focus to a different window
    • Having an additional display
    • A muted microphone
    • Unrecognized typing patterns

    To demonstrate what live proctoring looks like from a proctor’s perspective, please watch this video.

    Also, for more information on proctoring, please check our website.

  • Is it possible to hide some notifications during an automated proctoring exam?

    Yes, it is possible to disable the desired notifications (i.e., “Conversation or noise in the background”).

    Kindly note that if some of them are disabled, the system will not count that as bad behavior, and they will not be marked in the candidate’s recording or report.

    For more information on proctoring, please check our website page.

    To demonstrate what automated proctoring looks like from a candidate’s perspective, please watch this video

  • Is the QR code for an additional camera the same for everyone, or is it unique?

    Yes, the QR code is unique and can’t be sent to others. Every candidate needs to log in to the test using his QR code.

    For more information on proctoring options, please check our website page.

     

  • Is it possible to return to the test, which requires a QR code scanning, if the test allows continuation?

    Yes, it is possible to continue the test. As long as a candidate does not close the mobile browser, instead just minimizes it during the break, he will be able to open it again, and the camera will be automatically connected.

    For more information on proctoring options, please check our website page.

     

My Assignments
Test-Taking
  • Can students enroll themselves in an assignment?

    Yes. You can enable the self-enrollment option for tests, surveys, and training courses, making them available to a group of users or all users in the system.

  • What happens in case of lost connection during the test-taking process?

    In case of lost connection, the system stores all data – all submitted answers. The user has to contact the test manager who will then allow him/her to continue the test.

  • How does the test-taking process look like with the Browser Lockdown option enabled?

    When the Browser Lockdown option is enabled, the candidate starts the test in full screen, disallowing him to open a new tab. The candidate will not be able to cut, print, and copy anything from the screen, and if any additional application/browser window is open, the test attempt will automatically be terminated.

  • Can calculator and notepad be used during test-taking process?

    Using a calculator and notepad is available during the test-taking unless security features are configured to disable these options. Also, the test-takers can take notes during the exam within the specific application section designed for these purposes.

  • The proctoring test page does not open

    Cookies of third-party sites should not be blocked in the browser. In Chrome, this is done in the settings
    “Settings” -> “Advanced” -> “Site settings” -> “Cookies”

    Page loading can also be blocked by some browser extensions, such as VPN Proxy or ad blocker. It would
    help if you try disabling all third-party extensions. In the Chrome browser, this can be done on the
    “chrome://extensions/” page, which can be opened through “Menu -> Advanced Tools -> Extensions.

  • I can not get my identification document to scan in the system

    When uploading a document, the document needs to be visible, and therefore it is best to capture only the
    the document, in close, without any background.

    Good example:

    Bad example:

  • Proctoring does not start on iOS Safari

    For proctoring to work correctly, you must disable the option “Settings -> Safari -> Privacy & Security ->Prevent Cross-Site Tracking.”

  • The MediaRecorder error on iOS Safari

    For the system to work correctly in iOS Safari, the MediaRecorder option must be enabled in the Settings → Safari → Advanced → Experimental Features → MediaRecorder.

  • Scrolling does not work on iOS Safari

    In iOS Safari, scrolling inside IFRAME elements may not work when “Async Frame Scrolling” is enabled in Safari. You should disable this option “Settings -> Safari -> Advanced -> Experimental Features -> Async Frame Scrolling”.

  • What happens if the phone rings during the test?

    It depends on the phone and its settings.  On some phones, everything stays as it is even though the candidate answers the phone call.  On some phones, the mobile camera is stopped, but the camera reappears as soon as the call is finished.

    To prevent even a short break, we would recommend that candidates:

    1. Turn on “Airplane mode” on their phone, and after that
    2. Turn on the WIFI that is needed for a test connection.
  • What happens if the phone runs out of battery during the test?

    If the phone shuts down, the mobile phone camera will be disconnected, but the web camera will remain connected. The most important thing is that the mobile camera is turned on at the beginning of the test to record the candidate’s environment and determine that he does not use another monitor or additional reference documentation.

    If the mobile phone runs out of battery, the proctors will continue to monitor them via webcam and see all irregularities. However, we would recommend keeping the Phone on the charger during the exam to avoid this situation.

  • Is there an alternative to using the camera on the phone as an additional monitoring option?

    Candidates can use a mobile phone or tablet as an additional webcam.

  • How can test-takers prepare themselves for a proctored test?

    Here is the “Test-taking guide” template, as well as the video tutorial of the test-taking process proctoring option enabled.
    Test-taking Guide
    Test-taking with Live Proctoring.

    The Test-taking guide may be customized according to your needs, and we can add the reference documents along with more specific rules or guidelines that students need to acknowledge.

    Also, this is the document with best practices for organizing the proctored test – Best Practices for Proctored test.

    For more information on proctoring, please check our website.

  • What happens if the student is late?

    In the case of an automated proctored exam, the candidate can take it at any time that suits him the best within the testing window’s availability.

    As for the live proctoring, depending on your instructions, the student can be:

    • Allowed more time if that is agreed and proctors are available.
    • Notified about the remaining time.

    Also, you can check our website for more information on proctoring.

  • Which mobile browsers are supported when connecting an additional camera during the proctored test?
    You may use the following browsers to scan the QR code and connect an additional mobile camera to a proctored test:
    • • Google Chrome
    • • Firefox
    • • Safari
    • • Brave
    The mobile browser which is not supported:
    • • mi browser
     In case you use Xiaomi mobile phone (mi browser), you can scan the QR code in the following ways:
    • • Open Google Chrome browser on your phone and scan the code using an online scanner.
    • • Download the scanner on your phone and use Google Chrome as a default browser.
    • • Use Google Lens.
  • Is there a systems test before taking the proctored exam?

    Before organizing the official testing, we recommend creating a dummy test with some random questions carrying 0 points. The dummy test’s purpose is to help your candidates to get familiar with the application and test their equipment (camera, microphone, etc.).

    The dummy test should be mandatory since candidates need to make sure to have the necessary equipment for the proctored test.

    Also, we are offering to send you the questions for the dummy test and help you organize everything.

    In order to help candidates to prepare for the process in the best way, you should:

    Once the candidates finish the dummy test, you should organize the official one.

Test Results and Certificates
  • Can the certificate be accessed at any time during its validity period?

    Yes. A candidate can log into the application, access the certificate, and download it at any time.

  • How does the student receive their exam results?

    There are two types of results for the proctored exam. One is the score obtained by achieving enough points on the exam which can be configured in three ways:

    1. “Real-time grading” – during the test-taking process, users will see the changes in their test score after submitting each answer.
    2. “On manager’s approval” – users will see the report after the test manager approves it.
    3. “Immediately after finishing” – users will see the report immediately after completing the test.

    The proctoring result:

    There is an option to enable “Require positive proctoring feedback” meaning that the positive proctoring mark will be required for students to pass the test. Otherwise, the proctoring report will not affect the final score on the test.

    In order to see how to create a proctored exam and assign proctors, please watch this video.

     

Reporting
  • Can GetCertified provide reports with scaled scores?

    You can create any number of grading scales, apply them to a test or specific test section, generate a report that will contain grades defined by scales, and export them in an Excel file.

  • Is it possible to see from which IP address the test was done?

    Yes, it is possible to create a report that displays all the IP addressed used to access the test.

  • What kind of reports can GetCertified generate?

    All of the events and activities that occur in the system are stored in the database. We use that data to generate reports. Every module has several reports associated with it (reports related to the test attempts, questions, answers, tests as a whole, and many more). Any report you need can be extracted from the database if it’s not already in the system.

    We provide extensive reporting capabilities on all levels of the application. With our report, you can examine:

    1. the validity of test attempts (automated proctoring)
    2. the individual and collective results of your students
    3. question statistics
    4. standard and advanced test statistics
    5. many more reports not directly related to the testing module
  • Are score reports broken down by category available?

    Yes. Score reports can be broken down using several criteria – Test sections, question pools, locations, testing sessions, and time frames.

  • Is it possible to pull reports using profile Information?

    Yes, you can pull demographic reports using the report builder. In the report builder, you can see all user data and decide which user attributes to include in the demographic report.

  • Can the system generate custom reports?

    Using our report builder, you can specify the exact data you want to include in your reports.

  • Which item analysis and reporting options does GetCertified offer?

    YouTestMe GetCertified has a wide range of standard reports that offer insights regarding users, tests, training, surveys, questions, and system performances measured by multiple dimensions. In case there is a need for more specific information, YouTestMe GetCertified offers a report builder feature that allows users to create custom reports that suit their needs. All tabular reports can be exported to Excel files and scheduled to be sent regularly over email or SFTP.

    When it comes to Item analysis specifically, YouTestMe GetCertified provides reports such as:

    • Success ratio – tracking the performance on each question within the test. With the question success ratio’s help, test managers can see which question was more or less challenging to test takers.
    • Partial scores within a test (based on the question bank/pool) – users can see how the test taker has performed in different knowledge areas included in the test.
    • Item reliability – differentiates between reliable and unreliable questions by comparing their scores with the overall test score using Pearson’s correlation coefficient.

    The reports section can be expanded based on your specific requirements and needs.

  • Can reports contain user information, or only test statistics?

    The report builder enables you to create reports based on user information too. Also, GetCertified offers a set of predefined reports that contain user statistics and information.

  • Is it possible to compare individual candidates’ scores within a group?

    Yes, you can compare individual candidates’ scores and each student’s score to a group average score.

  • Can a personal report be exported if the report setting is “Score Only”?

    No, currently is not possible to download the report after finishing the test while the score-only option is enabled.

    For instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers, watch this video.

    Also, for more information on how to customize a PDF version of a score report, please read this article.

  • Is is possible to export report about proctors assigned to a test?

    Once you create testing sessions, you can export the list of proctors by testing sessions in this way:

    1. Open the desired test.
    2. Navigate to the Proctors tab.
    3. Export the list of proctors by sessions as a PDF or Excel file.

    If you select the “All sessions” option, all assigned proctors will appear, and the “Session” column next to the name will show in which session they proctored.

    Also, it can be selected for each session separately by clicking on the name of the desired session in the drop-down menu.

    For more information on how to create proctored tests and assign proctors, please see this video.

    Also, for more information on proctoring option, please see our website page.

  • Could the test results be sent to the personal admin e-mail?

    Yes. You can schedule a report about the test results. This way, you may specify recipients’ email addresses and how often the report will be sent.

    For more information on scheduling reports, please read this article, or watch this video.

System Administration
Training Courses
  • Is it allowed to preview training course material?

    Yes, it is allowed. As an Instructor, you can create a demo user with a student role by yourself and preview a training course material.

  • Which are supported attachment types in the step of the training course?

    Supported attachment types are MP4, MP3, PDF, Google Docs, .ZIP, YouTube video, Vimeo video, Link, or Picture. The file limit is 150MB.
    For other file types, you can compress them in the .ZIP file format and add it as a Training courses’ attachment.

    For more information on how to build training courses for your candidates by organizing lessons, adding learning materials in the form of text or multimedia, and assigning tests for knowledge checks, please check our video.

  • Is it possible to set step duration in the training course?

    No, currently is not possible to set the time for a candidate to finish the training course step. It is only possible to set the duration time for the test assigned to the step in the training course.

    Please see this link for more information on how to create a training course with existing and ad-hoc tests.

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