How to Troubleshoot Login Issues

This article explains the steps to troubleshoot login issues when trying to access your account. If you find yourself unable to log in using the credentials provided in the email, we’ll guide you through some simple solutions to get you back into your account.

Trouble Logging into the Application #

If you are unable to log in using the credentials provided in the email:

  1. Refresh the Page: Sometimes, login issues can be resolved by refreshing the login page. To do this, press Ctrl + Shift + R on your keyboard. This will force a full page refresh, and it often helps if there are any temporary glitches.
  2. Manually Enter Your Password: If copying and pasting your password isn’t working, manually type it in. This can prevent any formatting issues that may occur when pasting from the email.
  3. Use the Forgot Username/Password Option: If neither of the above steps works, click on the Forgot username or password option on the login page. Then, enter the email address associated with your GetCertified account. After submitting your email, check your inbox for further instructions on resetting your password. Sometimes, these emails may land in your spam or junk folders, so be sure to check those as well. For more information on how to do that, check this article.

By following these steps, you should be able to resolve most login issues and regain access to your GetCertified account. If you continue to face problems, don’t hesitate to reach out to our support team for further assistance.

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