How to set automatic upcoming sessions reminder

This article explains how to set an automatic upcoming sessions reminder in order to notify candidates of upcoming tests.

Setting upcoming test sessions reminder

To configure upcoming test reminders, navigate to the “System” tab in the main menu, then choose “Settings and customization”

 

Select the “Upcoming tests reminder” in the side menu under the “System preferences” tab.

When you enter the page, you can:
  1. Preview the “Summary” – the display of the current setup of upcoming session reminders. It will dynamically change with configuration changes.
  2. Define the number of days/hours before the sessions start when the reminders are sent. For example, reminders will be sent to candidates one day before the test starts.
  3. Define the date from which the session availabilities are checked (daily or hourly), and reminders are sent to the candidates according to the defined reminder times.
  4. Choose the frequency of checking new session availabilities and sending reminders to candidates. 
  5. If this option is disabled, the candidates will not receive additional reminders before the sessions start.
  6. Click the “Confirm” button to save the settings.
  7. Click the “Cancel” button to revert settings.

Candidates will be notified in two ways – via notification in the application and email.

Please check the examples below for a more detailed explanation of how this feature works.

Set reminders to notify candidates a certain number of hours before the test begins

Desired scenario:
– Notify candidates about the tests beginning 1 and 7 hours before the start.
– Start reminding candidates (if there are available testing sessions in a defined period) from December 21, 2021, at 11:25.

To achieve this scenario:

  1. Choose “Each hour” for the frequency of checking sessions and sending reminders.
  2. Enter 1 and 7 in the “Notify users about test that are starting in” field.
  3. Set “Dec-21-2021 11:25” in the “Perform check” field.
  4. Save the configuration by clicking the “Confirm” button.

 

System checks:

  1. At 11:25 on December 21, the system will check if there are sessions starting between 12:25 and 13:25, and if there are, it will send a reminder to the candidates.
  2. At 11:25 on December 21, the system will check if there are sessions starting between 18:25 and 19:25, and if there are, it will send a reminder to the candidates.

Note that the system check will be performed each hour from the defined period.

Candidate’s perspective

Since there is a testing session that will be available, the candidate will see the notification that the test will be available in an hour when logging in to the application.

sessions reminder

The candidate will also be notified via email. There will be a direct link to the test available as soon as the testing session begins.

Set reminders to notify candidates a certain number of days before the test begins

 

Desired scenario:

– Notify candidates about the tests beginning 1 and 7 days before the start.
– Start reminding candidates (if there are available testing sessions in a defined period) from December 21, 2021, at 11:25.

To achieve this scenario:

  1. Choose “Once a day” for the frequency of checking sessions and sending reminders.
  2. Enter 1 and 7 in the “Notify users about test that are starting in” field.
  3. Set “Dec-21-2021 11:25” in the “Perform check” field.
  4. Save the configuration by clicking the “Confirm” button.

     

    System checks:

    1. At 11:25 on December 21, the system will check if there are sessions starting between December 22, at 11:25, and December 23, at 11:25, and if there are, it will send a reminder to the candidates.
    2. At 11:25 on December 21, the system will check if there are sessions starting between December 28, at 11:25, and December 29, at 11:25, and if there are, it will send a reminder to the candidates.

    Note that the system check will be performed each day from the defined period.

    If any session is available in the checking period, in-app notification and email will be sent and displayed as in the previous example.

    Editing default upcoming sessions reminder notification

    To edit the content of notifications, navigate to “System” and select “Settings and customization“.

    Navigate to the “Notifications” tab, where you can see a list of all notifications, including upcoming sessions reminder notifications.

    To edit the notification displayed in the application, click “Edit” in the “Application notifications” column.

    To edit the notification received via email, click “Edit” in the “Email notifications” column.

    For more useful instructional materials, please visit:

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