This article explains how to resolve common issues encountered during the face-capturing step of the equipment check.
Recommendations & Troubleshooting Steps
If you’re having trouble passing the face-capturing step, here are some recommendations:
- Ensure your face fits within the oval frame: Make sure your entire face is centered and fits within the red oval frame. Alternatively, take a photo that clearly shows your head and shoulders inside the frame.
- Avoid strong light sources behind you: Backlighting can obscure your face. Ensure that the main light is in front of you.
- Avoid accessories that block facial features: Remove glasses, hats, or any other items that might obscure part of your face.
- Alternative: Use your ID photo: If your face is not recognized even after adjustments, try capturing a photo of your official ID face picture.
