How to Set Number of Free Reschedules and Resolve Requests

Article verified for Release 15.1 on September 20, 2025.

This article explains how to set a limit on rescheduling requests and how to review and manage them.

Students may reschedule their testing session free of charge up to a limited number of times. Once they have used their free reschedule(s), any additional requests must be submitted for review and approval by the test administrators, who may approve or decline the request.

Limiting the free reschedules

To limit the number of free reschedules a candidate can make:

1. Select the Tests tab, then Manage tests.
2. Click on the name of the desired test and navigate to the Settings tab.
3. Select the Pause and repeat settings option.
4. Enable the Limited number of free reschedules option.
5. Set the number of free reschedules allowed per candidate (for example, one free reschedule). You can also enable Allow rescheduling even after the seat booking cancellation deadline has expired. When this option is enabled, candidates can submit a rescheduling request for consideration even after the cancellation deadline has passed.
6. Click the Save button to apply the changes.

In the example above, we allowed three free reschedules. This means candidates can reschedule their testing session up to three times without submitting a rescheduling request. Once a candidate has used all three free reschedules, any subsequent rescheduling requires a rescheduling request. The candidate must provide a valid reason, and the request must be reviewed by a test administrator.

Example 1: Free reschedules

If a candidate has three free reschedules available and has used only two, they can reschedule their testing session one more time without submitting a request. After the third free reschedule has been used, any further rescheduling requires a rescheduling request for consideration.

Example 2: Rescheduling after the cancellation deadline

If Allow rescheduling even after the seat booking cancellation deadline has expired is enabled, candidates can submit a rescheduling request even after the cancellation deadline has passed. The request is not automatically approved; a test administrator must review it and either approve or decline it.

How to approve or decline requests

To manage rescheduling requests:

1. Navigate to the Reschedule requests tab.
2. In this tab, you can find the list of all the rescheduling requests along with their respective status, which can be:
   • Approved: The request has been approved, allowing the candidate to reschedule the test at no additional cost.
   • Declined: The request has been declined. The candidate should take the test during the session they selected before sending the rescheduling request.
   • Pending: The request is still unresolved. The test administrator or any permitted user should review and resolve it.
3. The administrator can click on the View button available in the Action column to review the request and make a decision.

The Reschedule request window will display the following details:

1. Reason for Rescheduling: The rescheduling reason provided by the candidate.
2. Attachments: Any attachment provided as proof, such as a doctor’s note or flight ticket.
3. Requested Testing Session: The testing session during which the candidate desires to take the test.
4. Test name: The name of the test the candidate should take.
5. Conclusion message: In this section, the test manager can enter any additional information or instructions that will be presented to the candidate along with the decision.
6. Choose a status to resolve the request: Update the status to approve or decline the request.
7. Status: Current status of the request.
8. Click on the Save button.

For more useful instructional materials, please visit:

• How to effectively request a session reschedule
• How to purchase, book, cancel or reschedule an exam session