This article explains how to reset a test attempt for a candidate, allowing them to retake the exam if needed.
Begin by locating the test associated with the attempt that needs to be reset:
Locate the Test
- From the main menu, select Tests.
- Click on Manage Tests.
- A table displaying all available tests will appear.
- To quickly find the desired test, use the search bar by entering the test name or test ID.
Resetting the Candidate’s Test Attempt
- After selecting the desired test, navigate to the Candidates tab.
- Use the search bar to find the specific candidate whose test attempt you want to reset.
- In the Action column next to their name, click on the rounded arrow icon to reset the attempt.
Note: Hover over the icons if you’re unsure which action they represent; a tooltip will appear.
After clicking the rounded arrow icon, a pop-up window will appear.
- From the pop-up, select the desired session to which you want to assign the candidate. For more information on how to Assign Candidates to a Testing Session, please visit this Article
- If the test is a generated test, you will also see the option to manually assign a test version by toggling the switch on or off, depending on your preference.
- Click on Confirm, and the test attempt will be reset for the candidate.
Note: You can manually assign a test version if you want the candidate to retake the same version. If this option is turned off, the system will automatically generate a new version for the candidate.
Viewing Suspended Attempts
When you reset a candidate’s test attempt, their previous attempt remains stored in the system but is not shown by default. To view suspended attempts, you need to enable the Show Suspended Attempts option:
- Click on Filter.
- Check the box for Show Suspended Attempts.
- Click Apply.
Once enabled, both the new and suspended attempts will be visible in the table.
For additional related topics, please refer to the following articles:
