Article verified for Release 15.2 on January 24, 2026
This article explains how booking and cancellation notifications are delivered to students. It describes when these notifications are triggered and how students receive confirmation messages through the application and email.
Booking confirmation
Students can book available sessions from the Exams section.
From the main menu:
- Navigate to Exams and select My Tests.
- Locate the test you want to book.
- Click the Choose the session button.
A dialog displaying the list of available sessions will appear. To book a session, click Book a seat in the Actions column.
Note: If only one session is available, the student will see the Book button directly without the Choose the session button.
Once the student books the test, a booking confirmation dialog is displayed in the application.
A confirmation email will also be sent to the email address defined in the student’s profile.
Note: If the user has subscribers, all email notifications, including booking confirmation emails, are sent to the subscribers’ email addresses in BCC.
To check whether a user has subscribers, navigate to the user’s profile and select the Subscribers tab.
Notification for canceled booking
Once a session is booked, the student can cancel the attempt.
To cancel a booking:
- Locate the test on the My Tests page.
- Click Cancel booking.
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When the confirmation dialog appears, click Yes to confirm.
Note: If a cancellation deadline is defined, the student can cancel the booked attempt only within that time frame.
After the booking is canceled, the student will receive a cancellation confirmation notification through the application.
A confirmation email will also be sent to the user’s profile email address.
Note: Canceling a previously booked attempt after the cancellation deadline requires a user with test management permissions. Once the cancellation is completed, the student will receive a confirmation notification.
To edit the notification displayed in the application and email, please refer to this article for further details.
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